Corporate Vision November 2017

CORPORATE VISION / November 2017 15 Coaching in the Digital Age Denise Pang (ICF PCC, IAC Masteries Practitioner) is the Principal Coach of ODE Consulting Pte. Ltd. Send comments to [email protected] For any enquiries, please email us at [email protected]. g Experience the PASSION In the work of Judith E. Glaser “Conversational Intelligence” and other neuroscientists like Dan Siegel “Mindsight”, they talk about neurochemistry in our brain when experiencing trust and connection, and how epigenetics allow our brains to transcribe these new patterns and neuropathways, making it possible to heal ourselves, increase our feelings of self- worth and improve our emotional state. The Role of Coaching in the Digital Age Empathy Thriving in the digital age, demands that organizations adopt the human-centered approach of Design Thinking. The core of Design Thinking requires the organizational competency to Empathize which involves an intimate understanding of who their customers are and uncovering their individual needs, suspending assumptions of what they think they already know about them. Clarity and Framing In the vast ocean of data that is being collected the clarity to see the forest from the trees, to harvest insights and glean what is most pertinent, taking into consideration the complexity of exceptions, dynamic conditions, circumstances and consequences. Coaching is a valuable tool to help analysts think before acting. Imagination and Creativity Beyond advanced techniques and technologies, coaching helps to unlock the human ability to imagine and create, drawing on inspiration from expanded possibilities from new, unrelated areas. Aspiration and Will Finally, coaching enables leaders to act; take self-responsibility, direct resources, rally teams and design actions to build a sustainable future for our children and continued evolution of mankind.