Small Business Awards 2020

area for E2E, the firm is looking to expand its areas of expertise and global reach to Europe and the Americas. Regardless of how much the organisation may grow, however, E2E vows to always ensure that their dedication to delivering high-quality, technologically advanced services and solutions to their clients never waivers. Contact: Ricardo Panicali Company: end-to-end technology Web Address: www.e2etec.com.br For eighteen years, End-To-End Technology (E2E) has been guiding clients on a new path of digital transformation, using innovation and technology to ensure greater business efficiency based on best market practices. By collaborating with global leaders in telecoms, finance, government and insurance sectors, E2E is able to successfully align IT operations with business so as to reduce costs and risks whilst increasing productivity for their customers. As the firm looks to broaden its global reach, we took a closer look at the key factors behind E2E’s extraordinary success. Based in Sao Paolo, Brazil, End-To-End Technology is revolutionising the way we do business, leveraging cutting-edge technology and the establishment of long-term relationships to provide innovative solutions built with best market practices in mind. For almost two decades, E2E has focused on building long-term relationships with its customers in telecoms, financial services, public, insurance and other sectors around the world, in order to provide them with best, cutting-edge technologies that create a pathway to digital end-to-end transformations. The result for their clients is great profitability, less time to market, increased effectiveness and better customer experiences. E2E acts as a system integrator offering products and services across various pillars of information technology, principally in Robotic Process Automation, as well as omnichannel customer journeys, integrated command centres that monitor applications, infra technology and robots, service support, machine learning and AI and Centre of Excellence (RPA, DEVOPS). Enterprises of all shape and size are currently being faced with the need to take on digital transformations and E2E’s comprehensive services are part of the firm’s commitment to providing robotic RPA technology through their ‘DigitalWorkers’ factory to improve services. However, to most effectively implement this technology, E2E relies heavily on its team of expert talent, or ‘gurus’, who ensure the organisation stands out from its competitors. Each guru dedicates their total, undivided attention to each client, communicating with them at every step of the process to reassure their client that they are in safe, knowledgeable hands. Listening is the first step in every client’s path to the resolution of their issues, as understanding the full parameters of an issue means E2E can provide a bespoke solution perfectly tailored to their clients needs, without pushing them to buy something which is fundamentally useless to them. E2E gurus are therefore not only technically skilled, but demonstrate proactivity and enthusiasm to learn and develop, and always apply the knowledge they have gained to their customers’ needs. With a Best Digital Transformation Partner 2020 - Brazil company philosophy that is centred on longstanding relationships, it is therefore unsurprising that on average, E2E’s employees stay with them for at least a decade. This does not only ensure stability in cashflow and personnel, but leads to an open, friendly and engaging environment to work in, whether in-person or remotely, creating an organisation with which its exceptional partners enjoy collaborating with. As ever, E2E is looking to the future, considering how business is going to continue evolving, particularly in light of the global Covid-19 pandemic. However, their proficiency at operating remotely and on a large scale means E2E is undeterred by such adversity, considering how it can grow and develop. Whilst small businesses remain a significant For almost two decades, E2E has focused on building long-term relationships with its customers in telecoms, financial services, public, insurance and other sectors around the world, in order to provide them with best, cutting-edge technologies that create a pathway to digital end-to-end transformations. Small Business Awards 2020 41 Sep201066