Small Business Awards 2020

Sep20606 VCC International NV is a solutions-focused software company based in Aruba. The company began from a home office and has grown into an international consultancy that has helped its large range of clients succeed in new and incredible ways. Best Business Software Solutions Provider – Caribbean VCC International NV’s core business is implementing software that offer myriad solutions, ranging from localised payroll and financial administration, to document and customer relation management, to full-size ERP solutions. The company is also a regional leader in developing custom-made software and can provide general IT consultancy for clients. VCC, or Vermaas Computing & Consulting, began in 1992 when owner and founder Bert Vermaas left behind his corporate lifestyle (and the stress that goes with it) and moved to Aruba. There he built his own IT business, AS Aruba NV, as he’d dreamed of doing. He started working out of his home office, putting himself out there and offering his services as an application software consultant. In the beginning, his seven and eight year old daughters became his unofficial secretaries, taking messages from clients. In 2010, the company was rebranded to VCC International NV, when it started to support clients throughout the Caribbean and not just in Aruba. Currently, VCC International provides services to more than 700 clients all over the Caribbean, South America and Central America. VCC International has seen incredible growth since then, and now it works with brands including Exact, Commence, Payroll Pro, QlikView, Crystal Reports, ScanSys, Sumatra and M-Files. This family-grown business, despite its humble beginnings, has seen incredible success and helped many clients reach new heights and achieve great things. The driving force behind the company’s success is simply ‘Do as you promised.’ It has always been key for Bert Vermaas to deliver on his promises. According to him, it is rare in the Caribbean for companies to deliver exactly as expected, and he developed this mantra to help him stand out from the crowd. Overall, the company mission is simply to give high-quality support on high-quality software. The team enables other companies to achieve more. Over the years, VCC International’s clientele has grown steadily, as did the number of employees. Ever since Bert first took on new employees to help him develop the business, he has striven to be as fair to them as he is to the clients. This fairness, coupled with a pure dedication to providing a great service, is what has helped set VCC International apart. In all their dealings, there is the essence of Bert’s integrity. If a client has a problem, the team will work tirelessly until they solve the problem, even if that includes late nights and weekends. The team ensure complete customer satisfaction from beginning to end. No email goes unanswered for more than 24 hours and all responses to emails made by the consultants are carefully monitored to ensure quality. In fact, the dedication to the client goes beyond a normal level of service. “I put the interest of the client before the interest of the supplier and my own company,” said Bert. “It makes me a pain in the neck for my suppliers! But our motto is ‘real software, real support,’ which means we not only represent high-quality software solutions but back them up with an equally high-quality of support to our customers.” The team behind this quality support is a close-knit and trusting one. There is openness within the company, and no secrets. “Every bit of information is available to every consultant, whether it’s the financial status of the company or the payroll. We provide the team with any training that is needed, whether individually or collectively. The most important qualities we look for in new recruits is honesty and eagerness to learn.” Bert has built a trusted and impressive company. Currently, the plan is to consolidate the business and focus on the customers and clients they are already partnered with. Together, they will create a solid foundation for Bert’s eldest daughter, Jane Wever-Vermaas who currently works as the sales and marketing manager, to take over the company in the future. Keeping it within the family will ensure that the qualities of professionalism and the client-first focus will remain alive. Starting from a home office, VCC International has grown into a country- spanning, client-focussed, solutions-oriented software consultancy. At its heart are the honourable qualities of a business leader who wants to provide honest, trustworthy solutions and to help his clients. Contact: Bert Vermaas Company: VCC International N.V. Website: www.vcc-int.com