Technology Innovator Awards 2017

Fundamentally, these systems have been designed for today’s mobile and agile world. So, they can be easily accessed using mobile devices, and applications are available for off-line working pending subsequent synchronisation if necessary. This substantially enables agile working in the public sector. Haydn, who draws on his vast experience in the market, discusses the latest trends his firm is seeing in this dynamic space and how it is adapting around these to support its clients. “Within the wider market, we are finding that the main driver is to achieve ever great efficiency and effectiveness. That’s why our adage for clients is to ‘Do More for Less, Faster’. Our customers need to make savings and improve their business operations and they need to do so quickly. Our solutions can help deliver rapid change and return substantial benefits. “A further significant challenge for our clients is constant exposure to change; because our solutions are extremely agile then change becomes more readily achievable. It is becoming evident that the required scale and pace of change in all sectors cannot be achieved by organisational change alone. It can only be achieved through digital transformation. “Most organisations are driven by similar needs: to reduce spending substantially; to meet customer needs when and how they want; and to secure new ways of working that future- proof their organisation through operational agility and mobility. Moreover, organisations need change that delivers earliest returns - yet is sustainable down track to provide a robust basis for continuous improvement. “In this scenario, the usual apparatus of change is not enough. Only digitally led transformation can foster better informed, more flexible, Contact: Haydn Howard Contact Email: [email protected] Address: Meritec House, Acorn Business Park, Skipton, BD23 2UE, UK Phone: 07795 114 318 Website: meritec.co.uk/ mobile and interchangeable staff together with service delivery that’s based on modern processes enabling effective flexible and mobile working. Additionally, our clients tell us we are easy to work with, always accommodating, flexible and provide first class quality and value for money.” With regards to the future, Meritec has a number of exciting developments ahead, as Haydn is proud to conclude. “Looking to the future, there are three key developments, in particular, that we feel need to be harnessed to ensure success in digital innovation; mobile, big data and security. Beneficial change depends upon mobile operations both in terms of customer service and workforce. Effective use of information depends on making order out of the chaos of disparate data sources. And all of this needs to operate in a secure environment. We are well versed in these areas and are committed to continuously improving our digital solutions accordingly. “Overall, our aim for the future is to scale rapidly to deliver into our market the substantial benefits of digital innovation. We are continuously developing advanced digital solutions to reach all parts of our customers’ business. As part of this, we are in the process of introducing a range of “off the shelf” Digital solutions that provide true end- to-end Digital capabilities from the front end right through to include new or replacement back office applications. These have already proven extremely popular at a range of sites.”