Technology Innovator Awards 2021

Apr21077 Best Insurance Policy & Claims System (North America): Quick Silver Systems Providing insurance underwriting software solutions, Quick Silver Systems may only be a relatively young company, but its founder has a history of success within the industry. We speak to Sean Pitcher about what makes the firm stand tall above the rest. Quick Silver Systems is a software developer that provides the Mercury Policy and Claims Administration System, is an end-to-end policy and claims offering for the P&C Insurance Industry. Company founder, Sean Pitcher, brings with him a wealth of experience and knowledge, having been in the insurance industry for more 25 years and having held a producers’ license in NC. In 2000, he found himself working for an insurance company in St. Petersburg, Florida as the VP of Information Technology where he had inherited various systems supporting the carrier he worked for. Through using the technology first-hand on the carrier side, he saw the need for vastly improved systems and much needed automation. With no one committed to using any new system, Sean decided to take his life savings, including a 401k that he cashed in, and he started a software company out of the back bedroom of his house with one other employee. By 2016, that business had more than 125 employees in the USA and 28 insurance installations in everything from small five person MGAs to a billion dollar company. Then, in 2016, as the majority owner, Sean decided to sell that software company to a publicly traded company and he initially retired. However, within just a few months, Sean found that he missed the challenges of building a business and great software so he started a new company and eventually that led him back into the insurance business. Taking his years of experience, as well as many lessons learned through building a successful insurance software system, Sean built the Mercury Policy and Claims System from the ground up to be a 100% web based modular solution specifically geared for the small to mid-sized insurance carrier, MGA, or TPA. The company’s focus is in Property and Casualty and from the start it has automated everything from code testing to delivery with sophisticated CI (Continuous Integration) and CD (Continuous Delivery) processes. These processes allow Quick Silver to deliver code from developer to a live test site with 100% automation utilising over 600 functional tests as well as ensuring that at least 80% of the core code being tested passes with 100% a success rate in about 30 minutes. “Our goal is to allow the small to medium-sized carrier or start-up to compete with the largest industry players for a fraction of the cost,” Sean embellishes. “We have geared our process to automate many of the tedious tasks which improves quality and reduces our costs so much that these savings are being passed on to our clients. In addition, we offer modular solutions with zero license costs that include every feature we have, so even carriers on a beer budget can implement a system with a fine wine taste.” Sean’s mission now is to make Quick Silver a one-stop-shop to fully automate an insurance carrier through the use of modular components and an API for both inbound and outbound access to the system and its components. The Quick Silver offering is vast, and includes: Rate, Quote, Bind, and Issuance, Comparative Rating, Microservices, Document Imaging, Workflow, SMS Text Messaging, IVR (Interactive Voice Response), Check Writing, Every form of payment collection including Credit Cards, Debit Cards, ACH, EFT, Electronic Checks, Billing, General Ledger, Forms, Letters and Documents, a Rules Engine, VIN lookup, FEIN Lookup, Phone Lookup, Custom Search, First Notice of Loss, Tracking of Reserves by feature for Indemnity and Expense, Diary and Notes, Various levels of access control and Full Audit features as well as full Underwriting, Claims, Customer Service Portals and much more. So, what is it that distinguishes Quick Silver from others operating in this fiercely competitive sector? While there are many systems already out there, a lot of them are also extremely cost prohibitive for the small to medium-sized carrier, MGA, TPA, or insurance startup. Until the Mercury System came along the choices were often limited to spending at least a million dollars for a new system OR selecting from less than ideal “half solutions” and trying to compete with subpar solutions. In addition, the software industry has had its fair share of expensive and failed implementations so being able to get into a system at $0 license cost is extremely attractive from a risk standpoint. “We believe that we have a perfect solution specifically geared for our customer niche in both the breadth of our feature set and an attractive price point,” says Sean. “We offer all of the system’s modules and features in one fully configurable system with the ability to pay zero license costs and time and materials for implementation. In addition, we have a fully functional screen building system to WYSIWYG the screen design with drag and drop functionality.” This means that Quick Silver designers can create new screens and edit the existing screens with ease, reducing the time to facilitate changes and allowing companies to truly customise their system however they want. Sean and the team strongly believe in full documentation and prior to any code or system implementation, Quick Silver will create documentation and share it via the internet, so clients have continual input very early on in the development process, long before the actual screen is in production. This helps to reduce timelines and allows for a fully customised solution that fits the clients processes rather than the need for an insurance carrier to change their process for the sake of the system. Finally, all bug fixes are free, so if the system isn’t doing what it is supposed to do and the company has already delivered that feature, it will be fixed with no additional cost to the client. Many vendors are on strict time and materials billing so clients pay for the time involved even if it is fixing a mistake – that’s actually one of the frustrations that made Sean want to create new software more than 20 years ago – he grew tired of paying for fixes at another vendor that continually needed additional fixes for things that broke because of seemingly unrelated changes! All of this is coupled with the fact that the firm has years of experience in the insurance industry, plus all of its developers are