The SaaS Business Model Explained: What is It and How You Can Make The Most Out of It

SaaS Business

Software-as-a-Service (SaaS) business models are all about meeting the customers’ needs. Whether it’s a B2B offering business phone systems to companies who struggle with communication or a B2C service helping customers by providing more storage space on the cloud, a SaaS business aims to make the lives of its subscribers easier. 

Either way, operating with a SaaS business model can be lucrative if you choose the correct product and target a willing audience. Read on if you want to learn more about the SaaS business model and how you can make the most out of it.


What is SaaS?

SaaS stands for Software as a Service. It’s a cloud-based software delivery model whereby centrally hosted software is licensed to customers via a subscription plan. 

The SaaS business is then responsible for developing and maintaining the software, making it available to its customers via the internet on a subscription basis, and providing software updates where necessary. SaaS companies usually use a hosting provider to make this software available without having to invest in on-premises systems.

SaaS appeals to many businesses because it can lower costs and easily scale. It can also be easier to license the software rather than install it on their client’s premises. 


SaaS business stages

SaaS businesses can be invaluable to other companies wishing to find a better solution to some of their everyday processes. A system like Paylocity, for example, can be great as workforce management software for managing workloads and maximizing productivity. So, how do you reach the final and most successful stage of the SaaS business model? Let’s take a look at the three main stages.


1. Starting up

In the early stages of a SaaS business, you’re likely still working toward developing your software to be the best it can be. You might not have many customers, and you may be trying to pitch your software system to small to medium businesses that want to save costs. You’ll need strong pitch decks and enthusiasm to win them over.

In the early stage, you’ll have fewer employees and focus your time and efforts on one solid product you believe can go the distance.

This is the stage where you need to start tracking metrics and creating Key Performance Indicators (KPIs). What can you be doing to bring in new users? You may need to begin offering a complete product demo to entice new users to engage with your software.


2. Growth stage

The second stage of a SaaS business is growth. This is where you may begin to take on more clients, grow your user base, and expand the number of services you can offer. For example, Paylocity can offer several different products depending on the industry and needs, such as workforce management and human resources.

You’ll need to be proactive about building your user base for growth. You can look for scalable Grasshopper alternatives like Dialpad to connect with clients on a more personal level. Even if your subscribers are halfway across the world, you can use video calls and messages to stay in contact 24/7. This will also mean you can follow up on leads more easily as you build your contact list.

It’s at this stage that you should be asking these questions: 

  • Have I established key performance indicators (KPIs) to ensure I’m ready for further scaling when the time comes? 
  • Do I have a strong strategy to keep subscribers interested in the product?
  • How can I perfect my outreach to cold contacts to build the customer base?


3. Established stage

When you’re a SaaS company that has reached a more established stage, you have proven yourself within the industry. A company at this stage will have a specific target audience that it is supplying services to. It will also have a reliable set of products that it’s constantly updating to ensure they’re always up to standard. 

Companies at a more mature stage might still seek and receive investment for new ventures, such as breaking into new markets or buying out competitors.

A SaaS company at this level should be thinking about checking its pricing strategies and ensuring they are competitive within the market—especially if competitors are offering a very similar product. Some mature-stage SaaS businesses may not be taking full advantage of potential revenue. In fact, they may be missing out because of poorly chosen price points.


Benefits of the SaaS business model

There are many benefits of adopting the SaaS business model. The key advantages are as follows:



One of the most significant benefits of the SaaS business model is that you can offer customers greater flexibility. As they begin to scale, they can continue using your services as you grow with them. 

Suppose you base your pricing on a usage metric like other SaaS businesses such as Paylocity. In that case, your subscribers will only pay more if they’re using the plan with more employee accounts. For example, if your users require more creator management licenses, they can scale up and move to the next price plan.

In some traditional software businesses, a plan would need to be in place to increase server capacity. With the SaaS business model, the only process that needs to be sorted is upgrading the hosting service.

Not only does this allow customers to use your software continuously as their business grows, but there’s also little legwork for you involved.

Furthermore, with SaaS, businesses can also take advantage of conversion optimization strategies to continually improve their software and increase revenue.


Cost efficient

The SaaS business model can be highly cost-efficient for clients. It means they no longer need to deal with software infrastructure in the office—and the upkeep that comes with it. Instead, they can rely on you to provide this service. As a result, this can encourage customers to bring their business to you instead of investing in in-house software.

IT infrastructure can be expensive, and the chance to avoid those initial fees is appealing to many customers. This brings more business to your door and creates long-term clients.


Higher adoption

While all companies have a specific market they are trying to target, the SaaS business model can expand that market drastically. Thanks to modern technology, using SaaS tools from anywhere in the world couldn’t be easier. Practically anyone that can access the internet can use the software. This also means many companies who offer remote work options choose SaaS solutions for their operations.

Because of this, this business model has a wider market. As remote work grows and companies look to reduce costs, SaaS models will see a higher adoption rate worldwide.


Easy to upgrade

Upgrading with a SaaS business model couldn’t be easier. There’s no need to manually upgrade infrastructure. All businesses need to do is get in touch and discuss moving their subscription plan to one that better suits their requirements. For instance, if a client is looking for upgrade options that can offer the best power dialer, they can check the included features in the next price plan up. The hosting service provider is the one that will have to deal with all upgrades regarding the hardware and software.


Recurring Payments

One of the benefits of the SaaS business model is recurring payments. Rather than a once-off initial payment, you can have regular income through subscriptions. 

Of course, users aren’t tied into sticking with your product if they decide it’s not for them. But if they are happy with the service you’re offering, you can enjoy recurring payments from a number of clients per month, or sometimes per year, depending on the option they choose. 

The SaaS model can help you budget and predict income down the line. Of course, users may cancel subscriptions if they’re not happy with the service, but overall it makes long-term strategies easier to plan.


Drawbacks of the SaaS business model

There are some drawbacks of the SaaS business model to be aware of:



If you are outsourcing server space and other infrastructural needs, you are also outsourcing security. So it’s important to be aware that you are responsible for a large amount of client data and must abide by all data laws to ensure you are taking care of this.

If there is a security breach with a cloud service, the onus will still fall directly on the SaaS company. Some companies can improve cybersecurity for cloud-native infrastructure, so it’s definitely worth looking into if you go down the SaaS route.



However inconvenient it may be, power outages can happen with any server infrastructure. When it comes to a SaaS product and an outsourced cloud infrastructure, such outages are completely out of the company’s control. This can be frustrating for both you and your subscribers.

It happens to many businesses and usually is nothing to worry about as the tech team can have you back up and running in no time. If the outage is ongoing, extra resources will have to be deployed toward damage control.



For many SaaS companies, compliance with GDPR and financial laws is the utmost priority. As we’ve seen, as a SaaS provider, you are holding a lot of important customer data. Using a third-party vendor for this can be forbidden in some industries. Still, if it is permitted, you need to be able to assure customers that you are complying with all regulations to keep their information safe.


Make the most of SaaS

The SaaS has many benefits and few drawbacks, making it an increasingly popular business model for companies across the globe. It provides endless business opportunities, and the best part is you can grow as your client base grows and vice versa. 

The SaaS business model is adopted across many industries, so it can be highly competitive. Ensure you are offering customers something unique to bring value to their business.

The Correlation Between Diverse Advertising and a Diverse Workplace

The business world has broadly speaking, placed a renewed value on diversity in the workplace over the last several years. While this change is a good thing, it’s also vague and often misunderstood. What does it mean for a company to be diverse? How do you know when you’ve done it?

In this article, we examine the overall concept of workplace diversity. We also look at the relationship between advertising, and the overall structure of a business’s workforce.

The Correlation

The question posed by our title ventures into “chicken or the egg,” territory. Do diverse businesses produce diverse advertising? Or do businesses that want to diversify their workplace begin by making all of their public-facing messaging more inclusive?

The answer will, of course, vary from company to company. Both dynamics exist. Diverse companies typically produce higher revenue partially because they know how to appeal to a wider audience. In other words, they know how to make their ads inclusive enough to appeal to everyone.

However, when businesses want to diversify, they often start by looking at their ads and web copy. These are the most public-facing aspects of the company’s communication, and many rightly assume that this is a good place to begin strengthening their appeal to talented individuals of every background.

Why Diversity Matters

It sounds a little like a loaded question, doesn’t it? Like it’s problematic to even pose it that way.

I wasn’t going to say anything, but as a matter of fact, it does.

It’s ok. Speak up if something is weighing on your mind. Diversity matters in a general social sense for obvious reasons. People deserve equality of opportunity. It even makes sense from a purely pragmatic perspective. Maybe you’ve heard the phrase, cut the cake like you don’t which piece is yours.

Even if you aren’t particularly concerned with the well-being of others (and we know that you are) you should try your best to make a fair world, because an unfair one could wind up being dangerous for you.

But business is all about the bottom line and to that end, diversity is also beneficial. There are many ways you can improve your business outcomes by diversifying your staff.

Reach a Wider Audience

Your business caters to people of every racial and cultural background. While your customers won’t know how diverse your staff is, they may feel it in how you present yourself to the public. If your team is only made up of people from the majority group, you may have a harder time producing public-facing content that appeals to anyone else.

It’s small stuff. Maybe diversity within your team translates into more diverse casting for your ad images. Maybe it just influences the type of language you use in public-facing copy. Even subtle changes may resonate with people who aren’t used to seeing themselves reflected in the companies that they do business with.

Wider Access to Talent

Meet Gretchen. Gretchen, twenty-six years old, is a freshly minted MBA. She has several years of experience but is looking to leverage her degree into a higher-paying position. She’s not worried about finding a job. She knows she is a strong candidate. She’s more worried about finding a position that will be a long-term fit. A place where she can move up the ranks and build toward a future.

She’s considering an offer from Company X. They were willing to pay her the most money. But there is a problem. Gretchen is a black woman. As she studies up on leadership at Company X, guess what she doesn’t see?

Black women. Now, we know what you’re thinking: Gretchen is a smart, enterprising young woman. There’s no reason she couldn’t be the first. Become the change you want to see in the world and all that.

Maybe! But why she should take that risk, when Company Y, just down the road has several women, and black Americans installed directly in their company leadership?

Their offer isn’t quite as high, but she knows that she has a future there.

People in minority groups may be used to coming into spaces where they don’t see themselves reflected in others. That doesn’t mean they prefer that experience. Find ways to emphasize that you appreciate diversity, and you open your business up to talented people like Gretchen.

Improved Productivity

Studies show that diverse work environments tend to be more productive. This may owe partially to the points we have already discussed. The wider net you cast, the more talent you attract. The more talented your workplace, the more productive you will be.

Many experts think that there might be more to it than that. Diverse workplaces simply feel different. People are more comfortable opening up and putting their ideas forward. This improves the workflow not just for your minority group hires, but everyone else as well.

Remember: A Person is Not Diverse

It’s important to keep in mind that there is no such thing as a “diverse person.” Diversity, by definition, is simply a matter of variety. You can’t make a “diverse hire.” You can implement diverse hiring policies. Think about inclusion not as a question of attracting an individual, but rather as a matter of restructuring your business to broaden its overall appeal.

Diversifying your business is not an objective with a start and finish date. It’s a philosophy that includes everything from what words you choose on your website, to who you hire.

How To Manage Your Business’s Utility Costs

As a business owner, you generally wear many hats- you oversee daily operations, supervise employees and their productivity, and manage your business’s finances. And one of the recurring expenses your company has is utility costs. Standard utilities include water, electricity, internet, garbage pickup, and phone, to name a few.  

Depending on the size of your enterprise, utility costs can take a chunk of your business income. As such, having proper utility cost management is imperative. It helps understand your commercial building’s energy consumption and predict how much money you’ll spend on utilities per month.  

Below are tips to help you manage your business’s utility costs:

1. Verify The Accuracy Of Your Bills  

Comparing your company’s actual consumption versus what utility companies are charging you is an essential step in managing your utility expenses efficiently since it allows you to check for possible discrepancies. If you notice any, correcting them ensures you’re not paying more than necessary. Aside from that, you can apply for a refund or get credits for your next payment.  

For instance, suppose you’re outsourcing information technology (IT) services. According to, a reliable IT service provider helps you control your IT spending with inclusive pricing. In that case, compare your monthly billing statement or invoices with the agreed price indicated on your signed contract. If there’s a discrepancy in the records, contact your IT provider to rectify it.  

You can leverage tools like accounts payable software to make this process more efficient. Aside from giving you better data visibility and insight, which helps you monitor the accuracy of invoices, AP software can streamline payments and notify you about an upcoming due date, the total amount owed, and the utility service description. It can help prevent you from missing any payments and incurring additional late penalties.

2. Conduct Energy Audits  

Evaluating your company’s energy usage patterns allows you to identify energy hogs, which you can address by implementing energy-efficient measures. Doing so can help lower utility costs while enabling you to practice sustainability in your organization. 

Considering the technicalities involved in this task, seeking the help and expertise of professionals is the best way to approach this. Energy consultants have the knowledge, experience, equipment, and industry contacts for assessing electricity insights. They’ll check your company’s usage history and previous utility bills and assess equipment and other devices within your business premises. In addition, they can help you explore year-round savings opportunities and strategize ways to minimize energy consumption. 

All these can help your company make wise decisions about energy use. This translates to minimized expenses and a lower carbon footprint, allowing you to promote sustainability as your corporate strategy

3. Find Cost-Savings Options 

After an energy audit and consultation with an energy consultant, it’s time to explore solutions to lower utility costs. You can use the data from the evaluation and implement changes in your operations.

Here are practical ways you can save money on your company’s utility bills: 

  • Turn lights off whenever possible, mainly if no employee occupies a room. Or, try leveraging natural sunlight during the daytime. 
  • Install an automatic water meter reader to monitor how much water your building uses. What’s good about this cost-efficient tool is that it sends you real-time alerts in case of high consumption. This way, you can easily identify which areas are using more water and take steps to fix them. 
  • Negotiate prices with your service providers or look for better deals with cheaper rates for your business.
  • Invest in smart technology, such as programmable thermostats, to manage the HVAC system of your office or facility.

These simple cost-saving tips and eco-friendly practices can go a long way in helping you lower monthly utility expenses.

4. Minimize Peak Demand 

Peak demand in business is the highest point of electricity use during a billing cycle. This usually occurs during the hottest days of summer and coldest days of winter and can be extremely expensive to manage. It’s a common problem for businesses that pay for their electricity usage on a per kilowatt per hour (kWh) basis. 

There are four ways to peak demand reduction, such as: 

  • Distribution is when you shift your load of energy over to off-peak times by using the same amount of power at different times of the day. 
  • Shaving Storage is where you store energy during off-peak hours and use it later in high-peak hours. 
  • Shrinking refers to reducing your consumption through various means. This includes turning off appliances when not needed or using energy-efficient equipment.
  • Shaving-Alternative refers to generating energy from renewable sources like solar panels. That way, there’s less power you need to buy from the grid at peak times, and you use it instead for cheaper off-peak times. 

Businesses can choose any of these approaches, but many facility supervisors combine two or more plans to help boost their cost-saving measures.

Summing It Up

Utility costs are recurring expenses that your business has to prepare for. And as your company grows and the more equipment you need to use to support your operations, the more this expense can increase. Thus, the need to know how you can manage these payables efficiently. As a good start, it’s wise to audit your company’s utility bills and check for discrepancies. It can also help to work with an energy consultant to help you monitor and understand your energy usage better. With the insights above, you can be in a better position to manage your business’s utility costs while being an advocate for sustainable practices.

Why People Thrive in Coworking Spaces

Coworking Spaces

There are different types of workspaces in the modern office environment, ranging from vast, leased open spaces, self-contained offices to a coworking workspace and hotdesking.

Each office space suits the needs and requirements of different businesses and individual preferences. Coworking spaces are open plan, shared workspaces which allow collaboration with others, and provide a bustling, busy place of work.

Here, we look at the various reasons coworking spaces help people to thrive.


Promotes Business Growth

Spending your working day in a coworking space allows you to spend time in and around the company of like-minded individuals, either from your own organisation or from a separate business altogether.

With the bright, open spaces specifically designed for collaboration and conversation with colleagues, productivity and creativity can thrive, while ideas can be developed that otherwise may never have happened.


Enhances Flexibility

The growth in coworking has enabled a more flexible attitude to working hours but has also greatly improved the ability for employees to work anywhere.

Mostly gone are the days of the 9-5, sitting in one office, all week, with zero flexibility. Coworking spaces have played an important role in this shift, and the flexibility doesn’t stop there. Many of us have jobs requiring national, or even international, business travel.

Gone are the days of being stuck in a hotel room working in between meetings – coworking allows you to book a day pass to share a collaborative space, or even utilise other spaces around the country as part of your membership.

As times change, workplaces have changed too.

Businesses, in the main, have embraced flexibility and coworking spaces have increased in recent years. In London for example, according to CBRE, 30 of every 100 desks is a flexi space, and it has been predicted that by 2030, nearly a third of all office space will be flexible in some form. Coworking and flexible spaces are growing and will continue to grow. Flexibility is here to stay.


Work-Life Balance

It is important to always ensure you are maintaining a healthy balance between work life and home life, no matter how demanding your job may be.

While many of us successfully adapted to working from home during lockdown, not everyone has the suitable space to create a separate area in which to work away from their usual living area. Switching off from work is very important, and it can be unhealthy to simply close a laptop at the kitchen table and mark it as the end of your working day. A coworking space offers a set workplace, whilst still offering a spot that isn’t as formal as the traditional office.

This differentiation between work and home is crucial for your mental health and is a major benefit of the growth in coworking spaces.


Enhances Productivity

Coworking spaces are designed with productivity in mind. They have the blend of combining the best elements of home working and traditional office-based working.

Throughout the last few years, many businesses have adapted to a largely home-based way of working, dramatically reducing the human interaction between colleagues. Face-to-face meetings have been replaced by online calls, while collaboration sessions are often done in group chats.

While many, many organisations have managed this transition well and it has proven to ultimately be successful, there are still a lot of employees who miss the day-to-day office environment. Coworking has been designed with productivity in mind – the freedom of working from home, coming and going, enjoying flexible hours, but also with the added structure of an office base, making your day more productive.

Compared to working at home alone, coworking allows you to see how others are going about their day, how they are performing and provides an element of comparison you can use as a reference to develop your skills further. Importantly, when needed, using coworking as your workspace does also offer quieter breakout spaces for those moments when concentration is important, or you just need to step back from the busier environment.


Ultimately, coworking has as different benefits for individuals’ needs and wants, and different business requirements. The spaces bring a work-life balance to your day, offer great collaboration opportunities, enhance productivity and encourage business growth and flexibility. Check out our hubs, and see how our coworking opportunities could benefit you.

Web Design Strategies for Successful Corporate Websites

The success of a company’s online presence is essential. Your internet visibility, brand trust, and sales will all benefit from a well-designed website. Successful business websites can be built with the help of the web design strategies outlined below.

Websites for corporations are created to reflect the company’s image and serve its customers. A website’s primary purpose is to promote a business and its wares or principles. A company’s online reputation, customer base, and visibility in the digital world can all benefit from a well-designed corporate website.

Identifying Your Audience

When beginning work on a company website, it is crucial to determine who will be visiting. Developing a user-friendly website requires a deep familiarity with the target demographic and their individual preferences. Designing a website that connects with its intended audience requires doing research and developing user personas.

Elements Crucial to Business Websites

Layout of a Website: Since the homepage is the first thing that visitors see, it should be well-designed to attract their interest. A slider on the homepage is a great method to highlight various services. You can check the examples that a WordPress slider plugin like Slider Revolution has in store for this.

Drop-Down Menus: Site visitors benefit greatly from navigation menus. It’s crucial to make it simple for site visitors to get the information they need.

Inviting the reader to do something specific: calls to action Calls to action (CTAs) are a great way to boost website traffic and sales. Calls to action (CTAs) should be strategically placed at various points on the page.

Our team’s bio: There is more information about the company’s background, goals, and core beliefs on the “About Us” page. Making this page interesting and engaging is crucial.

Standards of Excellence in Design

Design Layout A business website should have a professional design layout that is uncluttered and easy to navigate. Designing a layout that is user-friendly and doesn’t feel cluttered is essential.

The legibility of a corporate website is directly related to the font and size choices made. Selecting a font that is both legible and visually pleasing is crucial.

Color Combinations: The website’s colour scheme should mirror the brand’s aesthetic. Selecting colours that look good together and work well together is essential.

Visual Representation: Visual appeal can be improved by using high-quality photographs and graphics on a website. Images and visuals should be used that are appropriate for the company’s offerings.

With the proliferation of mobile devices, responsive web design has become a must. Site visitors will have a seamless experience across computers, laptops, tablets, and smartphones thanks to responsive design.

Optimizing for Search Engines (SEO)

SEO, or search engine optimization, is an integral part of every thriving business’ online presence. If you want more people to see your website, you should use search engine optimization (SEO) strategies.

Optimizing a page’s title, meta description, and header tags are all examples of on-page SEO tactics that can boost a site’s visibility in search results. One way to boost a website’s rankings is via off-page SEO strategies like link building.

Content Creation

Blog articles, case studies, whitepapers, and videos are all good examples of the kinds of material that can be found on a business’s website. While writing content, it’s important to do thorough research, use simple language, and make it easy to distribute.

Design for Human Interaction and Usability (UX)

Making a website that is both accessible and interesting to use requires a strong focus on usability and user experience (UX). Making a website accessible guarantees that everyone, even people with physical impairments, can use it. If you want to fix any usability problems with your website, usability testing is the way to go.

Optimizing for Mobile Use

A great business website must be mobile-friendly. Since more and more people are utilizing smartphones and tablets to access the web, it’s crucial that the site be optimized for mobile use. Best practices for mobile design include a responsive layout, image and graphic optimization, and user-friendly navigation.

Final Thoughts

Web design strategies should be combined for maximum effect while creating a company website. Successful corporate websites require knowledge of the intended audience, incorporation of essential website elements, implementation of design best practices, optimization for search engines, creation of high-quality content, emphasis on usability and user experience, tracking of website analytics and metrics, integration with social media, optimization for mobile devices, and maintenance of website security and updates.

How Technology Helps Refine Customer Service

Can you sell your products or services to customers without proper customer service? Of course not. It is crucial for every company to hold on to its current client base while also drawing in new ones, and technology plays a significant part in achieving both of these goals. Businesses are always pushing themselves to handle client concerns and assist them without any impediment, which has created a war between digitalization and the human touch in customer service in its pursuit of excellence and offering the finest services. 

Role Of Technology In Customer Service

Technology has always played a great role in simplifying complex things. Customer service is not left behind in this context. Technology has enlightened the future of customer service in the following ways. 

 Omnichannel Support Will Be A Must To Keep Customers Happy

Customers engage with your company in a variety of settings, not only your physical storefronts. Customers may interact with your business in several online venues, including social media, e-commerce, and independent review websites. The requirement for omnichannel experiences will rise in response to this expanded availability. Omni-channel support stands out from multi-channel support by synchronising all of your channels of communication so that your team and your customers may move freely between them.

Working From Home Will Become The Norm

Service representatives will eventually join their consumers in taking their interactions with companies online. The ability to work from home or other locations will become increasingly commonplace for customer support agents. Instead of commuting to an office, they may handle customer service enquiries from the convenience of their own homes.

Furthermore, most service channels are accessible even when users are not near a physical location. Most business phone providers have cloud-based options that enable you to work from home; this includes email, live chat, and social networking.

Bots and AI will Become Assisting Agents  

Bots are merely another channel via which you may communicate with your consumers and put your current expertise to use. Companies may easily give the impression of being technological pioneers by adopting conversational UI. Without a doubt, it is a common way people connect these days, and when given the right technology, bots may be extremely intelligent. 

When your human customer support staff is sleeping, your bots may be there to help out. Trading bots like Immediate Connect are already available that assist humans in executing their trades while they remain asleep. By offering a new, scalable, and low-cost channel of communication, bots may boost client self-service and save costs for businesses. Within 2 decades, this technology will make enormous strides, allowing it to achieve even more of what humans can do now. The best way for customer-facing employees to meet rising expectations for quality while keeping expenses down is to remain abreast of developments in bot technology. 

Blockchain Will Alter E-Commerce Customer Service

Paying with Bitcoin (BTC) isn’t very different from paying with other currencies post-sale, therefore cryptocurrency isn’t likely to drastically alter consumer success. However, the potential uses of blockchain technology for future contractual and payment transparency are quite exciting. Simple regular payment methods are outdated in comparison to smart contracts, which allow robots to enforce and execute contract conditions and payments without human intervention.

Imagine a future where smart contracts free up customer success managers (CSMs) from wasting time arguing over payments and tracking down lost cash so they can instead concentrate on providing excellent service to their clients. CSMs, as commercially-involved parties, may evolve along with blockchain technology in the years to come, even though the switch from USD to BTC is unlikely to become mainstream or have a significant impact on the space.

Self-Service Will Be A Requirement For All Transactions

Self-service has been around since the first user handbook was published. Furthermore, as was previously indicated, bots and AI provide novel avenues for self-service.

But more importantly, the needs and expectations of consumers and users are evolving quickly, and they now want more self-service options than ever before. The following pie chart shows the most common kinds of client self-service tools offered by various companies.

Let’s Sum Up

In today’s competitive business climate, companies of all sizes should devote whatever resources are required to delivering excellent customer service. To be competitive over the long haul, adopting cutting-edge digital technologies like AI and ML is essential. It is in your best interest to ensure that every client encounter leaves a positive and memorable impression of your organisation.

Why You Need to Actively Listen to Your Customers


Gone were the days you could get away with a one-size-fits-all approach to keeping your customers happy. Now, your audience expects you to be able to ‘identify’ them with ease, as well as understand their sole needs. They want and expect to be engaged in a customised way that’s genuine, consistent, and happening in real-time.

If you think that sounds easy, think again. However, it can be easy if brands just slow down a little and ensure they have the fundamentals in place before selling the board a pipedream – and they’ll potentially save a few million pounds and some sleepless nights, too.

Here, Ross Robinson, Director of Design and Transformation at Optima Partners, – a leading customer engagement, transformation and data science consultancy, discusses what it means to really listen to customers and how your organisation can thrive as a result. 


What’s currently missing?

If we look at the average decks and strategies that most CX, Marketing and Product people are pitching across their siloed departments, we’ll likely spot jargon such as personalisation, 1:1 customer engagement, and deeper relationships. Yet many of them are often failing to recognise the first fundamental ability their business requires to be able to deliver any of this… The ability to ‘LISTEN’.

We’re not talking about a quick outbound email survey with no substance or fluffy voice-of-the-customer webchat smiley… No, when we say ‘listen’, we mean the ability to really listen, as in to hear and understand your customers’ every move or interaction, in real-time, whatever the channel, whenever the time.

Brands will continue to drive an ineffective, one-way conversation until they recognise this. You know, like that slightly annoying self-centred acquaintance that never listens? We’ve all been there.


What it means to ‘listen’

So many organisations out there are guilty of understanding the word ‘listening’ in its most basic form… often at a macro level, not even tailored to each customer. Because of this, they lack the ability to hold an ongoing, meaningful, and value-centred omnichannel dialogue with customers.

As a result, they continue playing a (dangerous) guessing game, making assumptions about what groups of customers are looking for or want to talk about. Because they’re not truly listening, they are often unknowingly driving irrelevant and meaningless conversations that don’t resonate or offer value to their customers.

In the UK, almost 60% of small businesses fail in their first three years of life due to a variety of factors that could be avoided if they just listened more. Senseless conversations with customers result in churn, unsubscribes, and ongoing message blindness/avoidance, which can be detrimental to your business’s success.

It’s time to completely ditch this mentality and begin understanding that ‘listening’ actually means the ability to capture, in real-time, structured, unstructured, behavioural and contextual data across all interactions and touchpoints the customer may have with us.


How it can help you succeed

Leaders within Business, Marketing, CX and Data departments should be thinking of ‘listening’ as the driving force to help them:

  • Maximise the value exchange between them and their customers
  • Deliver more timely, personalised, and meaningful interactions for their customers (and employees)
  • Unlock value from their data assets & estate
  • Leverage and maximise ROI on customer-focused technology

A more comprehensive picture of individual customers, in real-time, unlocks a raft of possibilities, and all it takes is to simply listen better.


Why are companies struggling to do this?

The funny thing is, we’re not saying anything hugely groundbreaking here. ‘Listening’ to your customers is nothing new, confirmed by how often we hear people cheering on terms such as ‘customer centricity’ and ‘voice of the customer (VoC)’.

The only difference is the degree to which you listen, and how actionable you make the output. For example:

Voice of the customer (VoC) – Countless leaders and organisations view VoC as surveys and focus groups, which it is, but this is only a very basic and small component of VoC.

If it’s about getting the voice of the customers in your business, then surely you should be listening to them in real-time, in any channel, and using this to inform every interaction going forward – along with business, marketing and customer strategy.

Shiny technology – It’s no surprise people love shiny new tech. In fact, the Martech and data world is full of it. The challenge is that many buy the tech before establishing and understanding the end game.

If you’re committed to really ‘listening’ to your customers from here on out, there are some outstanding tools you could use to your advantage… but there are also many that sell false promises or give you the same old capabilities you could easily develop yourself.

Data – Every business is teeming with data; however, it’s often hidden in multiple nooks and crannies around an organisation. If you really dial up your ability to listen, you unlock a hugely valuable mass of data – but you need the right level of understanding and know-how to manage it and realise its value.

Finally, the biggest challenge we see is people not knowing the art of the possible. We’re not talking unachievable, blue-sky thinking, but instead being open to seeing things from a new perspective.

If you’re in an organisation for some time, you often become guilty of rocking the internal blinkers, constrained by what you know and day-to-day politics. It’s human nature! You may argue you already ‘listen’, or you have a very advanced ‘listening’ capability within your mobile app… but do you?

Are you 100 per cent sure you’re unlocking the huge insight and value you could get from it?


How to unlock all this potential

By improving your ‘listening’ capabilities, you collect more data, which is an asset, an enabler, with so much value attached to it. From structured data to behavioural and customer-volunteered data, ‘listening’ will help you gain more insight.

However, more isn’t always the answer; the challenge is unlocking value from it. There are many ways in which you can unlock value from greater listening, too. This includes:

From a tactical perspective:

  • Create more personalised, relevant, and timely interactions and communications. In addition to this, work to reduce the cost of irrelevancy and drive channel efficiencies. (Have you quantified the cost of irrelevancy yet? It could be eye-watering.)
  • Empower employees with a richer understanding of individual customers, their relationship with the business, and their inferred intent – enabling more meaningful and value-generating conversations.
  • Accelerate and develop a richer single customer view – which far outweighs the market’s general perspective of a ‘single customer view’.

From a strategic perspective:

  • Evolve a richer perspective of your individual customers (and customer groups), enabling you to better inform pockets of value and overall business strategy.
  • Allow you to create much more effective channel strategies – using data better to orchestrate channel adoption, usage, engagement and deflection.


So, how can you improve your ‘listening’ abilities?

Before diving straight into the deep end, understand your organisation’s ability to ‘listen’ today. This will help you understand your current capabilities and areas for improvement.

To make this happen, we’d recommend completing a Channel and Capability Blueprint, which enables you to collate a business-wide perspective of listening capabilities, including the data you collate and where it’s stored.

From here, you can easily then identify:

  • The points in which current tools could be better leveraged to enhance your ability to listen.
  • Where data is being underutilised or siloed.
  • Areas where investment is most needed and how this would support one or multiple channels.
  • How different capabilities could be altered and the overall impact on your estate.

Once you have this blueprint, you can make smart decisions on where you can unlock the most value from listening… along with informing your company’s channel and data strategies. They say that the biggest communication problem is that we listen to reply, not listen to understand. Let your organisation change that today and reap the benefits!

How to Manage a Remote Development Team: Some Proven Practices to Follow

Managing a remote development team can be a challenging task for any business. However, with the right practices and tools, it is possible to manage your remote development team effectively. In this brief research, we will discuss some time-proven practices on how to manage a remote development team successfully.

Remote management is the practice of leading and guiding a team of individuals who are geographically dispersed, using various technologies to communicate and collaborate. With the rise of remote work, many companies have adopted remote management to facilitate their operations. However, remote management comes with unique challenges that can have a significant psychological impact on both managers and employees.

Benefits of Remote Development Team

Remote development teams offer numerous benefits to businesses of all sizes. One of the primary benefits of a remote development team is access to a global talent pool. Remote development teams also offer increased flexibility. Another advantage is improved productivity. When you manage a remote team, you can make available to them the tools and resources they need to work efficiently. Additionally, remote teams can work from anywhere, which can help you reduce overhead costs associated with traditional office spaces.

Plus, they offer increased collaboration opportunities. With the advent of video conferencing and collaboration tools, remote teams can work together seamlessly, regardless of their physical location.

Tips to Manage Remote Development Team

Below are expert tips to manage a remote development team effectively:

Establish Clear Communication Channels

One of the most important practices in managing a remote development team is establishing clear communication channels. You need to ensure that all members of your team can communicate effectively and efficiently. There are various communication tools available, including email, instant messaging, video conferencing, and project management software, which can help you stay connected with your remote team.

Set Clear Goals and Expectations

Setting clear goals and expectations is crucial for managing remote development teams. You need to ensure that everyone on the team is aware of what they are expected to do and what their deliverables are. Clear goals and expectations can help you track progress, keep everyone on the same page, and maintain accountability.

Establish a Structured Work Schedule

When managing a remote development team, it is crucial to establish a structured work schedule. You need to ensure that everyone is aware of their working hours and that they are available during those hours. This can help you get away from misunderstandings and ensure that your team is working together efficiently.

Provide Regular Feedback

Providing regular feedback is an essential practice in managing remote development teams. You need to ensure that you provide feedback to your team members regularly, both positive and constructive. Regular feedback can help you track progress, identify areas that need improvement, and keep everyone motivated.

Use Collaboration Tools

Collaboration tools are essential when managing remote development teams. You need to ensure that your team has access to the tools they need to collaborate effectively. Collaboration tools such as project management software, version control systems, and communication tools can help your team stay organized, work together efficiently, and track progress.

Encourage Team Building

Encouraging team building is an essential practice when managing remote development teams. You need to ensure that your team members feel connected and that they are working together effectively. You can encourage team building by organizing virtual team-building activities, holding virtual meetings, and encouraging communication between team members.


Motivation is a critical psychological factor in remote management. Remote work can be isolating, and team members may struggle to stay motivated without the support and accountability of their colleagues. Managers must find ways to motivate their team members, such as setting clear goals, providing positive feedback, and recognizing their achievements. Employees must also take responsibility for their own motivation and find ways to stay engaged and productive.


Managing a remote development team can be quite a hard task, but it is possible to manage your team effectively with the right practices and tools. Establishing clear communication channels, setting clear goals and expectations, establishing a structured work schedule, providing regular feedback, using collaboration tools, and encouraging team building are all essential practices when managing remote development teams. By following these practices on how to manage remote developers on your team, you can ensure that your remote team is working together efficiently and effectively and producing high-quality work.

remote working

What Is And What Should Be Included In A DPIA

Owning a business these days and not having it online is like not allowing yourself to grow exponentially. You’ll grow much slower and many of your potentials will never be discovered.

So why would you do that to your business?

However, being online comes with some difficulties and challenges that you need to overcome. Despite all the great opportunities the online world offers us, there are also some shortcomings.

One of the biggest is the protection of data.

This is one of the crucial battles in today’s world, but you don’t have to worry because there are more good guys than bad guys and the law is on your side.

Your business is protected by the law, and you have several procedures at your disposal to ensure the security of your company’s or your employees’ data.

One of the procedures that ought to be used is an assessment of a DPIA. What is it, what should it include, who must follow it, and in what situations?

Keep on reading to learn more.

What is a DPIA?

DPIA or Data protection impact assessment is regulated by the law and GDPR (General Data Protection Regulation). It was created to thoroughly evaluate, recognize and minimize any risks for data protection in a project or a plan.

DPIA is a mandatory process whenever there’s a high risk of exposure to individuals’ data, rights, or freedoms. Also if companies or organizations are applying any new processing or information processing systems they’re under obligation to conduct DPIA.

It’s important to say that somewhat privacy data involvement already exists as part of project planning.

A DPIA should be used during the planning, creation, and execution of a project while adhering to accepted project management procedures. The DPIA should be updated as the project or business transformation progresses.

Yet, a successful DPIA can also have wider compliance, economic, and reputational benefits, contributing to accountability evidence and increasing individual participation and confidence.

A DPIA is a continuous process. It must be viewed as a continual process that is periodically reviewed.

Is there a DPIA template and what should it include?

The following is not a full list of what should include in a DPIA, as there is no set procedure for doing one.

However, it needs to:

  • Name the type of data, and identify the risk
  • Set context and goals of the processing
  • Analyze the use of the personal data you’re processing
  • Individual hazards should be identified, evaluated
  • Any further countermeasures are to be noted

If you’re having trouble defining your DPIA there’s always a range of DPIA template you can download and use or at least use them as guidelines.

Even though you’re not obliged to address higher authority unless you decide to accept high risks to data protection, or need guidance on how to protect the exposed data,  it’s recommended to reach out to experts for advice and expertise.

You can consult all experts connected to a particular project, like IT experts, and stakeholders, and even get a piece of law advice. Sometimes it’s best to do thorough research by yourself and after conducting DPIA understand the whole situation the best you can.

What circumstances require DPIA use?

What’s important to say about DPIA is that it’s been a relatively new part of GDPR in Europe, to be precise since May 2018. In the US some states are beginning to implement this kind of data protection assessment in their regulations.

So, many business owners and entrepreneurs are confused with the use of these new regulations and no wonder.

Let’s try to clarify and understand better what’s expected of you and what is this process of data protection doing for you, your business, employees, and clients.

Perhaps you’re in a situation where your business has to collect, store or use personal data. It’s a very common action especially now with so many online businesses. But every time you do that the individuals whose data you process are put at risk. These risks go from stolen personal data being used by criminals to impersonate the individual, to individuals’ concerns that their data will be used by your company for unknown purposes.

Or you’ve decided to install surveillance cameras. And your employees’ privacy is disturbed so DPIA is to be applied.

It’s not strictly determined what the high-risk situations are, and therefore it’ll be best to consult some authority whenever you’re in doubt. Also, you can run this process whenever you’re implementing some new features or at the beginning of the project, to avoid any chance of having valuable data put at risk.

Benefits of using a DPIA

Carrying out a DPIA may have financial advantages. A simpler and less expensive solution will typically be needed when a problem is discovered early. A DPIA can also lower a project’s ongoing expenses by reducing the amount of data that is gathered or used, where practicable, and by creating simpler work procedures for staff.

More generally, the regular usage of DPIAs will raise awareness of privacy and data protection issues within your business and guarantee that all necessary staff members involved in project design consider data protection in its early phases.

Also, the use of DPIAs will build your reputation and your business will gain the trust of your clients.

Remember that using this method will be helpful not just for you and your business or corporation. Its primary objective is to protect the clients and employees who are essential to your business and you.

Best On-Call Mining Services Company 2023 – Western Canada

Bears Paw

Established in 2006, Bearspaw Contracting (BPC) exists to help people, especially young workers, to gain the skills they need to secure jobs in the mining industry, while providing clients such as its primary partner, Teck Coal with skilled work and reliable service. In light of the company’s success within the Canadian Business Awards 2023, we learn more about its offering.

Ian Benson co-founded Bearspaw Contracting after 18 years of working within the mining industry. He began his career as haul truck driver, moving on to mine rescue, to being on the blasting crew, and finally in the processing plant – meaning he has extensive experience of all things coal mining. Ian also owned and operated several local businesses over these years.

It was in the mid-2000s that Ian opted to share his vast expertise of the industry with future generations by co-founding what would soon evolve into dynamic labour company, Bearspaw Contracting, offering a variety of outstanding services. Speaking of the work the company does, Ian says, “Our goal is to maintain a high level of labour services to our clients. As well, provide opportunities for our employees to experience the new industrial setting to further their employment careers.”

He adds, “We take pride in training our young and new workers to this industrial/heavy equipment environment.”

BPC has in almost two decades gone from hiring eight employees to around 165 at its peak, all of whom receive complete training and skills development, opportunities for advancement, and a full benefit package. Its people have the opportunity to work in picturesque, often remote locations, making it the perfect line of work for outdoor enthusiasts who enjoy hunting, fishing, and everything that the Elk Valley and Southern Alberta have to offer.

All that is required from an individual to join the team at BPC is a good work ethic, a positive attitude, and the ability to work physically. The company is always training new workers to provide a wide range of 24/7 on-call labour services specific to the mining industry at some of the world’s largest coal mines. Specifically, these services include assessment, monitoring, and stand-by rescue in confined spaces; fire watch; industrial cleaning; and janitorial services.


Confined Space

Employees at BPC receive certified confined space training, enabling them to work safely in tunnels, equipment housings, ductwork, and pipelines. These areas aren’t necessarily designed for people, although they can accommodate workers to perform certain tasks, and they often only have one-way entry and exit, so this is why it is important to be trained to work in these spaces.


Fire Watch

Hot work such as welding or grinding can produce sparks, which can ignite fire – especially in areas where methane gas is present. BPC trains and provides vigilante fire watch personnel to observe the location, and if hazards arise, they can extinguish the fire and follow industry procedures to make sure everybody onsite is safe.


Industrial Cleaning

The BPC team are also trained to deliver comprehensive cleaning services to efficiently remove dust, dirt, rust, and grime on equipment prior to routine maintenance and/or repair. A proper pre-clean can make it safer and easier for technicians to perform their tasks, and can also extend the life of equipment and machinery.


Janitorial Services

Lastly, BPC’s trained people help clients to maintain safe, healthy working environments by providing an array of services in the form of general cleaning, laundry services, conveyor belt cleaning, and cleaning of highly mechanised areas.

BPC remains keen to continue bringing more recruits on board, with Ian stating, “We are always accepting resumes as we take great pride in creating opportunities for people from all over, an opportunity to expand a career they may not even know is there for them.

“Our goal is to entice new people to our area to experience a new industry with vast opportunities for everyone.”

Of course, as BPC’s team members complete their work, it is of the utmost importance that they know how to keep themselves and others safe. Every project is closely assessed and employees undergo regular and ongoing training on industry standard safety procedures.

Meanwhile, alongside the company’s devotion towards training young people and delivering top-notch services, it also has a passion for helping the community. With the belief that success should be shared, BPC’s “Community First” Society (BPCCFS) ( was formed, a non-profit charitable trust which assists with important projects for community betterment in the Elk Valley. These projects include but are not limited to covering health, education, and community.

The Society’s core event is an annual golf tournament and fundraiser, which last year raised an incredible $300k for Angel Flight East Kootenay ( and the Elk Valley Safe Homes.

Ultimately, it’s easy to see how Bearspaw Contracting has come to achieve such success within the Canadian Business Awards 2023, with its extraordinary commitment towards giving back, whether it’s in the form of providing employment opportunities or its charitable contributions.

If you are interested in employment with Bearspaw Contracting, or if its services could help you, please get in touch.

For further information, please visit 

CDPs, What Are They and Why Should Your Business Have One?

Despite businesses asking employees to return to the office in recent years, the topic is still making headlines as owners balance work demands with staff needs. Hybrid working and hot desking are popular, with three quarters of UK businesses offering it (according to CIPD), which is why GTSE have shared their advice on clear desk policies.

A clear desk policy or CDP, is an initiative where employers and workers agree that all desks much be left “clear”. That is, clear of all paper or digital documentation, personal items and notes. The idea being to reduce business risk and create a safe environment.

Tom Armenante, director at GTSE discusses the benefits of CDPs, citing seven advantages.

1. Better compliance with GDPR

One of the key drivers for CDPs is the need for better data protection, in line with GDPR best practice. By clearing away all documents, notes and information left on desks, there is less chance that sensitive information will fall in to the wrong hands. It’s not just employees who have access to your office space, there will be visiting clients, interviewees, tradespeople and cleaners. Poor data security could pose a huge risk to you, your clients and ultimately your financial success.

2. Creates a professional atmosphere

Walking into a clear workspace creates a great first impression for visitors. Staff, clients and stakeholders may perceive an office which is free from clutter as being more organised, professional and create a sense of pride in the workspace.

3. Modernises businesses

Going digital by removing the amount of paper documentation in your business or even going fully paperless has multiple benefits, helping to modernise processes. Digital documentation allows for better collaboration, particularly with remote and hybrid teams.

Paperless files can make finding the right document more efficient, giving employees quicker access to files, allowing them to spend time working on profitable tasks. Cloud based backups also give more security should physical items be lost or damaged.

In addition, there will be less need for physical storage in the office, less time spent shredding and less waste for recycling and landfill. Making it better for the environment too.

4. Encourages hot desking and collaboration

In addition, a clear desk policy can encourage hot desking as employees are less tied to a specific seat for document access or personal items. Hot desking can improve team cohesion and culture in many respects. It can help foster inclusivity, adaptability and creativity amongst your teams.

5. Improved health and safety

According to HSE, businesses must create a safe place of work for their employees and the public. A workspace which is clear of belongings and documentation provides a safer working environment by removing hazards. This not only includes reduced fire risk but, of slip and trip hazards too.

Additionally, clearer workspaces will undoubtedly have fewer germs as they can be cleaned more easily – helping keep your workforce healthy and in work.

6. Keep belongings safe

As your business grows, there will be an increasing number of people coming in and out of the space. This makes it easier to lose personal belongings and work equipment by misplacing them, by other employees moving them, borrowing or even being taken intentionally. A CDP makes these things less likely, placing more responsibility on individuals to look after their own possessions.

7. Productivity

The phrase ‘tidy house, tidy mind’ is popular for a reason and the same logic can be applied to workspaces. One study suggests that workers are able to work on average 7.5 minutes longer before losing focus when they have a clean desk, increasing productivity and persistence by 84%.

In addition to work-based benefits, the individual is likely to have greater mental stability, better sleep, reduced stress and are even more likely to make healthier choices when it comes to food.

Advising on how to implement a clear desk policy, expert Tom Armenante, director at GTSE said,

“Clear desk policies can have a real and positive impact for businesses. With the current trend towards hybrid workspaces and hot desking, it’s no wonder we’re seeing such policies.

Whether overseen by an office manager, CEO, operations department, security team or HR, businesses can easily and affordably make this change. Key ways to get started could be moving business documentation online, acquiring safe storage for private documents and personal belongings and importantly, ensure that loose wires are kept tidy using cable ties, baskets or sleeves.

How Can A Registered Agent Help Your Company?

You have a lot on your plate when starting a new company. Aside from choosing a business name, you must also determine the appropriate legal structure. 

If you’ve settled on a limited liability company (LLC), you’ve made a good choice. This structure offers many advantages for enterprises still testing out the waters. 

The next best step is usually to get a registered agent.  

But why is that? Who are they, and what can they do to help your company stay on the right track? 

If you’re seeking answers to these questions, here’s what you need to know.

What Is A Registered Agent?

A registered agent refers to a person or entity that acts as the point of contact between your company and the authorities. They’re authorized to represent your organization and get into official transactions on your behalf.  

You must ensure they follow key requirements to be the ideal registered agent for your limited liability company. These include the following:

  • The agent should be located in the same state as your business. This means they’re mandated to provide a physical address and be physically present in the location during standard business hours. 
  • If the registered agent is a business entity, it must be a company registered in the same state as your business and is in good standing. 
  • If the agent is a person, that individual’s name and physical address should be provided. 
  • The agent’s physical address should be a physical street address, not just a P.O. box. 

These are the standard requirements for appointing a registered agent for your company. Since many states have specific laws about registered agents, check your local regulatory boards to ensure your prospective choices follow the guidelines.  

Having a registered agent is just one of many things you need to cover when establishing an LLC. More challenges lie ahead, especially if you need help knowing where to begin.

Fortunately, you can always hire an LLC formation service provider for guidance. To find the best options for your business, you can check some online resources like the LegalZoom review for LLC for more information.

What Do They Do For Your Company?

As mentioned, a registered agent is a representative who handles your company’s official transactions with the authorities. They can help your business in the following ways: 

1. Handle Official Mail Duties  

As a point-of-contact, a registered agent can handle official mail duties on behalf of your company. With all the business matters that require your attention, it can be a burden to sift through urgent documentation regularly. It can be time-consuming, and there’s a good chance you’ll miss crucial correspondence occasionally.  

In light of this, a registered agent can save you a lot of trouble. When you have one by your side, you can ensure all essential documentation and correspondence is handled and relayed properly without delay.

2. Receive Service Of Process 

Aside from handling the company’s official mail duties, a registered agent can aid you in the service of process. It refers to the procedure wherein a person filing a lawsuit provides the other party being sued with a notice of the lawsuit. 

If your company is the defendant or the party being sued by another person, a registered agent will be responsible for receiving the service of process. They can ensure that the legal documents end up in the hands of someone who can file a timely response on your behalf.

Consequently, you can avoid losing a lot of money in default judgments, attorney’s fees, and other legal expenses.

3. Take Care Of Correspondence During Normal Business Hours  

If you operate your business outside the usual schedule, don’t work in a fixed location, or are out of the office most of the time, you need a registered agent to take care of and receive business correspondence during regular business hours. They must be available during business hours to accept essential documents on your behalf. That way, you won’t miss vital communications.  

4. Organize All Documents In One Place

Dealing with business documents can take time and effort. Because of this, you need a registered agent to ensure all are in one place.

When such files stay organized, you can easily and quickly track all of them. In turn, it ensures you comply with state regulations and avoid trouble due to miscommunication later.

5. Provide You With Privacy In Communications 

When you have a registered agent, you can use their physical address on publicly available records and government websites. This is especially helpful if you maintain a home-based business and don’t want to disrupt your privacy at home.

Since the agent’s physical address is a matter of public record, all documents will be delivered to their address instead of yours. This offers a modicum of protection for your LLC. 

6. Help With Out-Of-State Expansion 

A registered agent is also helpful for an out-of-state business expansion. They’ll handle the groundwork for your LLC formation and help ensure you have the documents to grow your business out of the state.

However, hiring a registered agent in the state where you want to establish a new location is essential. Only that way can they provide proper representation without any legal trouble.

An Essential Part Of Your Business

With all these facts in mind, it’s clear that you must have a good registered agent to keep your LLC on track. Remember the information above to know what to look for when choosing the ideal candidate. With their help, you can stay on top of your operations and focus on building your enterprise.