Issue 12 2021

Oct21588 Sensational Excellence From Southeast In the Philippines, they were recognized by a variety of accolades, including Healthcare Leadership Award 2019 by CMO Asia and Corporate Vision’s Best Southeast Asian Telemedicine Solutions Company – 2021, Medgate has continued to inspire innovation globally. A founding member of the International Society for Telemedicine, Medgate has worked with multiple global organisations, and continues to aid communities around the world. Medgate has promptly become the leader of its industry. With over two decades of experience in telemedicine Medgate has become a staple in both its home country of Switzerland and abroad. A leading provider across Europe, the Middle East, and the Philippines, Medgate brings the best of Swiss technology, implementing a robust platform that delivers best-in-class services. It has partnered with numerous global organizations, including Swisscom and Mubadala, which has only increased its international reach to provide accessible healthcare. Since 2016, Medgate has been operating in the Philippines, catering to over 1.5 million Filipinos who are members of Medgate’s partners in the banking, health, and insurance sectors. Currently working with clients such as Intellicare and Generali, Medgate ensures that their clients’ members can conveniently have a consultation with a doctor through the Medgate platform. This means that people can have 24/7 access to medical care, and even have the option to have their prescribed medicines delivered. Furthermore, retail customers, have the option to subscribe to its innovative Medgate Unliconsultation Plan, which provides a year of unlimited access to teleconsultation to specialist Filipino doctors. Even prior to the COVID-19 outbreak, Medgate Philippines was focused on creating accessible healthcare for non-life threatening, non-emergency health concerns. Indeed, standing out in the healthcare industry, unlike a typical doctor’s consultation, Medgate can be reached through landline, mobile phone, website, social media, and through their upcoming mobile application. The service follows strict clinical guidelines based on the 12 million teleconsultations that Medgate has handled annually. It is with these guidelines in mind that Medgate’s team of professionals are able to treat a variety of health concerns from dermatology to paediatric care. Even prior to the Covid-19 outbreak, Medgate were focusing on creating accessible healthcare for non-life threatening, non-emergency health concerns. Indeed, standing out in the healthcare industry, unlike a typical doctor’s consultation, Medgate can be reached through landline, mobile phone, website, social media, and an upcoming mobile app. The service follows strict clinical guidelines based on the 12 million teleconsultations Medgate handles annually. Medgate rapidly became a market leader – including in the Philippines where it has only operated for five years. As a result, it has become essential for Medgate to expand its employee base, especially with the ongoing dependence on online services. The company is home to driven employees that all share the same mission – to provide the best possible care to its patients. Taking the mission into great consideration, Medgate works with its staff to empower its patients, providing them with education, clinical reminders, and guidance. Alongside its team of dedicated employees, Medgate works with numerous medical consultants, who are highly skilled and trained in the field of telemedicine. Working in such a competitive, service-based industry does not come without a vast array of challenges, and Medgate has successfully faced and tackled many of them. However, the Covid-19 pandemic shocked the globe, forcing many to adapt to the online world. This was not the case for Medgate, who had, prior to the pandemic, implemented an infrastructure. Medgate believes that the next step after smartphone technology will be the development of artificial intelligence. Many providers, including Medgate, already use some form of AI within their toolkits. For example, Medgate diagnoses and treats its cases based on statistically-based clinical guidelines backed by AI to support its doctors. Taking information from over 12 million consultations, Medgate utilises AI machine learning to aid doctors in providing the best treatment plans for patients. Going forward, Medgate hopes to set its postponed plans of expanding into key ASEAN markets into motion, hoping to execute them once travel resumes in the region. Another step forward will be the integration of wearables into their platform, such as monitors for blood sugar, body temperature, and blood pressure, to provide verifiable patient data to their doctors. Ultimately, Medgate hopes to continue growing and inspire innovation within the teleconsultation space. Contact: Lylen Guevara Company: Medgate Philippines, Inc. Web Address: https://medgate.ph