Issue 2 2021

May20026 experiences for their loyal clientele. By looking out for its people, Tie is able to look ahead to a bright and productive future. Company: Tie Specialist Logistics Ltd Contact: Scott Patrick Website: End-To-End Solutions Tie Specialist Logistics is a bespoke specialist delivery and installation services provider for UK- based businesses that supports ex-forces personnel. With a growing network of trusted partners, Tie is able to provide leading services to heavy plant and high value technology sectors whether they are looking to move goods next door or across the globe. Tie strives for excellence in the specialist transport sector and works closely with its clients to establish and offer the perfect delivery solutions for their business. For over five years, Tie Specialist Logistics has been providing UK-based business with bespoke two-man specialist delivery and installation services that have grown and diversified from heavy plant movement to include high value technology sectors such as IT and Telecoms, Print, Medical and Scientific, Banking, Commercial Catering, Refrigeration and Vending. A small but dynamic and effective business, Tie supports and employs ex-forces personnel who are committed to going above and beyond to provide the best delivery service possible for Tie clients. Having spent seven years in the Royal Engineers of the British Army, Founder Scott Patrick relies on his team to employ the same meticulous attention to detail and care that they acquired through their years in the forces to their work with Tie, which has translated into award-winning customer service supported by the administrative staff. Scott and his team support other ex-forces personnel through their work with the charity Sapper Support, the only 24/7 PTSD helpline that is staffed by both armed forces veterans and 999 personnel. ‘Always there when needed’, Sapper Support provides emotional and physical support to sufferers of PTSD and associated mental health issues, speeding up the process of recovery and financing vital diagnoses. The same drive that pushes the Tie team to support their fellow veterans plays a vital role in inspiring them to deliver excellence in their service for customers. Providing end-to-end solutions for clients in an almost comprehensive range of sectors, Tie receipts goods in its warehouse, unpacks, tests and builds equipment, repackages and delivers the products to the end-users in the room they choose, ready to go. Offering a flagship service in printers and photocopiers, Tie’s team of technicians are also able to update security and software systems on the devices. The firm also provides services in the removal of old equipment and data wiping and recycling, which is completed with a full paper trail and disposal certificate for customers. Whether a project requires same day or 72-hour delivery, a one- man straightforward delivery to the ground floor or a more logistical planning operation, complete installation or only delivery, Tie is able to provide superior service that is constantly evolving to be better. Most recently, Tie introduced its new Fastscan service, which scans and emails the proof of delivery once it has been signed to the customer, before the Tie team has even left the site. Clients are therefore able to invoice their own customers more efficiently and Tie eliminates the need to duplicate paperwork, thus reducing paper wastage. Indeed, Tie takes its environmental responsibilities very seriously, staying at the cutting-edge of developments to ensure their operations treat Planet Earth with as much care as they do for their clients and their goods. As such, all waste packaging and pallets are taken away to be responsibly recycled and Tie’s fleet of modern vehicles are all equipped with the latest Euro VI engines. As Scott and his team look ahead, their focus continues to be on exploring how Tie can offer even better delivery and installation services to its new and existing clients. Consequently, Tie is consistently improving its customer service, investing in its staff so that they have the confidence and the skills to provide outstanding delivery The firm also provides services in the removal of old equipment and data wiping and recycling, which is completed with a full paper trail and disposal certificate for customers.