Since its foundation, OceanConnects has provided personalised outsourcing solutions centred on customer service and integration for companies in Ireland and the United Kingdom. Not only does it represent its clients’ brands, it also protects them, and continuously provides only the best customer service to their customers and clients. OceanConnects director, Helen Rowland has often said that “one of the most important aspects of outsourcing is to have 100% confidence in the company that you have chosen to work on your behalf”. Indeed, it was this insight which originally inspired Helen to found OceanConnects, and it still informs the company’s strategic planning as well as its daily operations. OceanConnects is delighted that this has repeatedly been confirmed throughout the challenges of the last two years. As the business environment and world generally were wracked with uncertainty, its clients continued to trust it with their ever-expanding outsourcing needs, and it is truly honoured and delighted to be able to deliver and meet their expectations. The company operates a flexible business plan which reflects the uncertainty caused by current geopolitical trends and world events. Its business model meant that it was well-equipped to continue operations during covid, and it is glad that it was able to help so many businesses continue to operate and even grow during these turbulent times. Clients were reassured by the company’s reputation; its technical know-how; the terms of its service agreements; and the possibilities that its business opened up for theirs. Having been in the industry and working closely with clients for years, OceanConnects aims to always stay not just relevant to industry trends, but ahead of them. Technology continues to move and evolve quickly, and automation is arriving. The companu believes that telemarketing/email marketing bulk voice broadcasting is the way forward – along with intense social media marketing – and this is reflected in its recruitment and investment strategies. The nature of the business means its fully-trained staff work for and on behalf of a variety of customers and clients. Its people have repeatedly proven their ability to deliver results in a timely and efficient manner, and the company’s small to medium size enables its whole workforce – from the director down – to understand and work towards achieving their own personal and business goals, as well as those of clients. Each new project or client acts as recognition for the work that OceanConnects has achieved so far, as well as motivation to keep the work going and to achieve even more in the future. As the business has grown, it has introduced new capabilities and systems to allow it to keep providing top tier service. Its flexible structure and small yet determined workforce allows it to cultivate the ability to adapt while still providing excellent service every time. In terms of continued growth, its current plan is to grow the business by 10-15% within the next year by developing new campaigns and attracting new customers. Specifically, the company will be more proactive within the Irish and UK markets; further develop its multilingual helpdesk services; and target more businesses in Europe, leading to financial growth as well as increased portfolio and reputational growth. This increase will be accompanied by an ongoing campaign-based recruitment drive. To ensure a continued standard of excellence, OceanConnects does not use recruitment agencies and only employs people of a certain disposition whom it is confident will deliver. All its employees have excellent communication skills and are target-driven individuals. Its inhouse training educates and familiarises them with OceanConnects processes and procedures, ensuring continued success. An ongoing factor in the company’s success – and in particular its excellent rate of client retention – is that its people have always believed in themselves and in the value of what OceanConnects does as a business. It has never strayed from that key message, and any changes that it has made have been largely in its technological capabilities, and focused on enabling it to continue doing its best work in an ever-changing marketplace. Its long-term clients, new acquisitions, and its employees all benefit from its consistent yet customisable approach to business. This approach will also be central to its planned expansion into the UK and the EU, and will allow it to bring its expertise and experience to a wider audience. Although an SME business, OceanConnects operates at the level and ability of a much larger business, due to the care and attention it provides each client. It strives to confirm to each and every current and prospective client that not only does it develop different processes for all its accounts, but it also ensures that those clients are all given equal attention and treated with the respect and professional ability that it prides itself on. Company: OceanConnects Email: [email protected] Website: www.oceanconnects.com Feb22330 Best Inbound & Outbound Call Center - ROI Subscribe to our m nthly newsletter: www.corporatevision-news.com
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