Global Business Awards 2023 11 Being based in an industry that is highly competitive, Totalpower is acutely aware of the necessity of remaining head and shoulders above the rest, and to this end, has adopted some choice strategies to cement its place at the forefront. As Fabiano explains, “we believe that the business needs to be good from both sides, we want to create results for our customers.” skills that will allow them to thrive in the ever-evolving landscape of industry today. Driving this ambition forward is a series of core values, with four umbrella terms and their contents all equally contributing to the stellar reputation that the company has established on a global scale. The first of these umbrella terms is excellence, which for Totalpower, extends to include agility, quality, cordiality, and professionalism. Second is integrity, and this encapsulates loyalty, truth, and transparency, closely followed by teamwork, bolstered by the aims of going above and beyond and always striving for delivery. Finally, there is a keen emphasis placed on commitment, such as its importance in a working environment and constantly exceeding customer expectations. Through these choice elements, Totalpower has fostered a focused and honest culture that allows it to deliver stellar results time and again. When it begins work with a new client, the company immediately sets about understanding their every need, and following on from this, a pre-sales team of dedicated experts detail the best hardware and software solutions for that customer’s needs, ensuring their every request is upheld and catered to. From here, Totalpower deploys its sales team, who make it their mission to tirelessly give support and offer world-class training on a consistent basis to all of its clients across the board. All of this is bolstered by the team’s firm belief in their ability to use mixed, augmented, and virtual reality to drive Industry 4.0 forward, and provide increased productivity, safety measures, time optimisation, and cost reduction. Being based in an industry that is highly competitive, Totalpower is acutely aware of the necessity of remaining head and shoulders above the rest, and to this end, has adopted some choice strategies to cement its place at the forefront. As Fabiano explains, “we believe that the business needs to be good from both sides, we want to create results for our customers.” This ultimately serves as the business’ guiding principle, and by effectively utilising its people to sell technology, customise projects, and work closely with customers to nurture this innovation, its offerings are unique and refreshingly simple in an increasingly complex and faceless market. With the customer-centric approach Totalpower has adopted at the heart of its operation, the company always establishes lasting communication links with its customers after the sale of its solutions, and the team have invested a lot in their systems to help them control these follow-up communications effectively. The methods taken here are proactive, and this ultimately encapsulates the company as a whole. For this reason, everybody who works at Totalpower or is seeking employment with the organisation, must be in possession of a proactive attitude, and be willing to use the skill and knowledge development tools on offer to further hone their craft and uphold the company’s excellent standards. Looking ahead to what the future is set to bring, Totalpower has recently opened its first branch in Europe, and on the back of this, is looking to expand its operations on a global scale, enabling the copy and pasting of its solutions for maximum impact in other regions, garnering customers pre-established means that have already proven success. Fabiano details the reason for Totalpower’s growth, “Totalpower today is growing because we have good partners, customers, and [an excellent] team.” By keeping its focus steady on creating customer value, the company is sure to continue to conquer the market well into the future, and thus is more than deserving of this award. Contact Details Contact: Fabiano Freitas Company: Totalpower USA LLC Web Address: https://www.totalpower.com.br/
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