Small Business Awards 2023 Featuring:
Welcome to the Small Business Awards 2023 Small businesses are rightly regarded as the primary catalysts of social and economic development. According to Forbes, small businesses account for over 50% of global employment and constitute 90% of all worldwide businesses. As the predominant drivers of economic growth and employment, small businesses are invaluable to both innovation and the strength of each nation. Corporate Vision Magazine’s Small Business Awards 2023 was established both to bring recognition to these often overlooked champions and to highlight the extent of small businesses’ beneficial contributions to society. From everyday services which add convenience and joy to our lives, to the supplementation of emergency services such as medical transport, or the delivery of aid to those in need; small businesses enhance almost every element of our lives, no matter how big or small. Most recently SMEs have helped to provide financial and employment support to Ukrainian refugees; an undeniably valuable service for those whose future is uncertain. During the pandemic, many small businesses paused their regular operations and decided to begin producing sterilisation and PPE equipment to assist in combating the crisis. These are just two examples of how small businesses often act as vital supports to society, and how their impact does not stop at social and economic development. Sofi Parry, Senior Editor Website: www.corporatevision-news.com Editorial Team Sofi Parry, Senior Editor | Rebecca Scotland, Editor | Isabella Mifsud, Writer | Matthew Wright, Writer | Emily Godbol, Writer | Michelle Strozykowski, Writer | Joshua Beardsmore, Writer Design Team Lauren Baldwin, Graphic Designer | Ali Mohammed, Junior Graphic Designer AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
Global Business Awards 2023 3 Contents 4. Hook, Line & Sinker: Best Creative PR & Communications Agency 2023 - Cape Town 6. Flamingo Marketing Strategies Ltd.: Best Marketing Agency 2023 - West Midlands & CV Work Environment Award 2023 8. Grow Right Edge Solutions: Best Corporate Learning & Personal Development Organisation 2023 – South Africa 10. Totalpower USA LLC: Best Tech Solutions Company 2023 – Brazil & LATAM 12. Ebtekar Information Systems: Online Digital Services Agency of the Year 2023 - Libya 14, Paletten-Service Hamburg Ag: Most Sustainable Pallets Manufacturer 2023 - Germany 16. Carnad A/S: Best Natural Taste Enhancer Producer 2023 - Scandinavia 18. Theorise Ltd: Best NMPH Academic Support Recruitment Agency 2023 - Scotland 19. Nava Consulting: Best Mining & Metals Consulting Firm 2023 - South America 20. SeeDevice Inc.: Most Innovative Image Technology Company 2023 - USA 22. Anantara Spa: Best Luxury Hotel Spa Experience 2023 - Mauritius 23. Picture Lock Films Ltd.: Best Technology-Led Storytelling Company 2023 - UK 24. Tidy Notes VA: Best Emerging Virtual Assistant Company 2023 - UK 25. Estudiantes Embajadores: Best Student Travel Agency 2023 - Mexico Estudiantes Embajadores: Transforming Educational Journeys in Mexico and Beyond 26. IMMOBILIARE ACCURSIO SRL: Wellness Hotel of the Year 2023 - Milan 27. Fernie Fox Hotel: Most EnvironmentallyConscious Hotel 2023 - Southeastern British Columbia 28. K C Building Services (Midlands) Ltd: Most Trusted General Building Contractor 2023 - East Midlands 29. Hewsons Executive Development Pty Ltd: Executive Coaching Business of the Year 2023 - Melbourne 30. IR-Med Inc.: Most Innovative Non-Invasive Diagnostics Technology Developer 2023 - Israel 31. GFSC Global: Best Corporate & Regulatory Services Provider 2023 32. Beautiful Solutions Limited: Most Innovative Personal Care Products Developer 2023 - New Zealand 33. MP Solutions Kft.: Most Innovative Technology & Banking Recruitment Firm 2023 - Hungary 34. ISiskiyou Corporation: Best Lab Equipment Manufacturers 2023 - Western USA 35. Zora Communications Limited: Best Service Fulfilment Solutions Company 2023 - Lagos 36. Rounded Wealth Advisory: Best Financial Advisory 2023 – Sydney 37. Let’s Create Africa: Marketing & Communications Specialist of the Year 2023 (Kenya): Waihiga K. Muturi, Rtn.
Best Creative PR & Communications Agency 2023 - Cape Town As an award-winning PR and communications agency, HLS delivers outstanding PR campaigns that are creative, specialised, and targeted. In this, it works to develop newsworthy and engaging content (hook), then selects the best platforms and channels (line) to deliver the ultimate ROI (sinker). In 2018, HLS was established by Founder and Managing Director Adam Hunter, who was inspired to breathe life back into the PR game by creating a company that would combine the powers of marketing, publicity, content, and social media. As a young, fresh, and innovative start-up, the agency would soon serve its first client, an international ICT software company. Enthused by its promising debut, the company was thrilled to see what its future held. However, within HLS’s first two years of operation, the Covid-19 pandemic hit. With lockdowns and travel restrictions plaguing the world, many companies found themselves struggling to grow, and the PR industry faced a number of challenges. Having suffered the effects of factors like digitalisation, AI, and inflation for several years, print media was significantly impacted by the pandemic, causing multiple media houses to close and countless publications to disappear. For HLS, the ever-growing world of technology and digital has played a key role in its ability to not just survive but also thrive throughout the Covid-19 pandemic. Historically, humans have responded to times of crisis with creation and innovation. The pandemic was no exception to this pattern, leading to the dramatic acceleration of technological advancement. Specialising in serving business-to-business (B2B) tech brands and global start-ups, HLS experienced a surge in demand from clients working to bring digital innovation to the market. Additionally, a number of its existing clients required the agency’s support as they worked to enhance their digital offerings, aiming to fill the gaps in their services caused by the pandemic. As its clients evolved and changed during this time, HLS evolved alongside them to ensure that it continued to serve as an asset to their businesses. Furthermore, HLS believes that it has benefited from its location in South Africa. With a high degree of English proficiency, convenient time zones, a skilled workforce, advanced digital infrastructure, and attractive exchange rates, the country is the most favoured location for offshore customer experience delivery. Brands have realised that, by working across borders, they can secure internationally competitive services at reasonable costs. In recent years, this outsourcing trend has broadened to include content production, marketing, and communications. These factors, along with its forward-thinking, results-driven, strategic, and creative nature, have enabled HLS to defy all odds, becoming a rising star in the media and marketing industry. What initially appeared to be a business threat quickly became a promising venture. Thanks to its digital offering and its focus on intelligent content development, the agency was able to secure both local and international clients. Before long, it was forming partnerships with global giants like SAP, IBM, Microsoft, Google, Facebook, and the United Nations as it expanded its reach across Africa, Europe, America, and the Middle East. All the while, the agency’s revenue quadrupled, along with its client list and workforce. Now, Adam leads a growing team of professionals at HLS, hiring specialists who share the agency’s ethos and have the necessary skills to contribute towards its growth strategy. The team support 16 different market units across the globe, working with brands that are interested in translating the complexities of digital and publishing into opportunities. However, it is not only HLS that has seen promising results and significant growth in the last few years. For example, amongst its client list is Skynamo, a local Stellenbosch start-up that secured 371 million South African rand in funding during the pandemic and began acquiring UK competitors as part of its growth strategy. In addition, with school closures having affected students across the world throughout the pandemic, education has changed dramatically due to the rise of e-learning. Two HLS clients in this field are Meet and Code Europe and HyperionDev. Based in Cape Town, Hook, Line & Sinker (HLS) is one of South Africa’s best public relations consultancies, serving an extensive list of clients. Equipped with an excellent team of writers, in-house news reporters, and social media specialists, the company brings a dash of digital creativity to its work. Here, we dive deeper into HLS’s work and its journey over the last five years.
GGl ol obbaal lBBuus isni nees s sAAwwaar dr ds s 22002233 55 Meet and Code Europe is Europe’s largest digital skills youth programme. In 2020, it empowered more than 40,000 young people through 1,325 virtual coding workshops. Today, the company spans more than 35 countries. Moreover, HyperionDev is one of the world’s largest providers of digital skills bootcamps, delivering digital learning services to more than 40 countries. With financial backing from Facebook and Google, the company’s equity crowdfunding initiative in 2021 raised £1.8 million, surpassing its targets by over 200%. Both companies have made huge strides in the tech-ed space during and since the pandemic, achieving significant growth with the support of HLS. With the seasoned expertise of the HLS team at their fingertips, clients are empowered to connect with key audiences to leverage the potential of digital and ride the waves of change that continue to transform the media space today. It is clear to see that HLS’s journey over the last few years has been filled with success, growth, and consistency. The agency is thrilled to have reached the five-year milestone and is immensely proud of the exceptional work and achievements of its team. However, this is only the beginning for HLS as it continues to grow from strength to strength. Its evolution is ongoing, and its client list is everexpanding. This year, in 2023, the agency’s momentum has not slowed down. By the end of Q1, it had secured six new clients, including retainers for OneDayOnly, Hyprop, and IDEA Digital Education, as well as three media relations projects. For its outstanding work, Hook, Line & Sinker (HLS) has been named Best Creative PR & Communications Agency, Cape Town, in the Small Business Awards 2023. Considering its impressive success thus far, there is no doubt that the agency looks towards an equally bright future as it plans to support even more brands, providing them with exceptional creative communications services with a dash of digital fun. We are delighted to congratulate Adam and his team on their success in this prestigious awards programme and look forward to seeing what they will go on to accomplish in the years ahead. Contact Details Contact: Adam Hunter Company: Hook, Line & Sinker Web Address: hooklinesinker.biz
Best Marketing Agency 2023 - West Midlands & CV Work Environment Award 2023 Flamingo Marketing Strategies Ltd. is a marketing and advertising agency dedicated to supporting small and mid-sized businesses across Warwickshire and the West Midlands. With bespoke services across lead generation and brand awareness, the agency delivers value to businesses and tailors its approach to suit the unique requirements of each client. The Flamingo team is committed to providing outstanding marketing and advertising that makes a client stand out like a flamingo in a flock of pigeons. Flamingo Marketing Strategies has received our awards for this year’s Best Marketing Agency – West Midlands and the Corporate Vision Work Environment Award. Unlike typical marketing agencies, Flamingo describes itself as an outsourced marketing department. The company works with a small number of clients to offer a personalised service and deliver tailored strategies to achieve measurable growth. Its in-house services include content creation, email marketing, graphic design, social media, website design, photography, and videography. Flamingo predominantly caters to B2B companies that are seeking marketing support to boost their brand awareness and further their growth. Flamingo is passionate about building long-term relationships with clients in order to adapt its innovative solutions to a business’s specific needs. It is the team’s mission to help clients stand out from competitors with creative and original campaigns that connect businesses with their target audiences. With their diverse marketing backgrounds, the Flamingo team is determined to go above and beyond to nurture SMEs and attract the right companies to work with them. The business maintains a steady flow of communication to ensure clients are kept informed on the progress of their campaign. Flamingo also supports businesses with free content on its online blog to help clients and prospects integrate effective marketing strategies into their business. During the Covid pandemic, many businesses faced significant challenges and Flamingo was not immune. Having achieved a turnover of £100k+ throughout 2019/20, founder Emma Sansom and the team were excited for another successful year. As a result of its clients losing customers, Flamingo also lost clients. At this time, the team consisted of just Emma and one part-time staff member, who eventually pursued a different career. Despite the circumstances, Emma managed to recruit an expert team and double the company’s turnover during the first year of the pandemic. Flamingo remains dedicated to fulfilling clients’ evolving needs and helping them achieve sustainable success without having to hire a full marketing team. Before taking on a new client, Flamingo offers a 60-minute marketing strategy call with Founder and Managing Director Emma Sansom, where she provides valuable ideas and suggestions about what they could do when it comes to their marketing. Once a client comes onboard, the team begins to gather information and develop an action plan that focuses on areas where the client needs the most support. Every month, the team prioritises the necessary tasks to achieve the client’s marketing strategy. Emma works closely with clients to ensure that all tasks align with their strategy and have their KPIs in mind. Recently, Flamingo has been working with FutureMotiv on brand awareness and lead generation. Corina Stama, Office Manager, shares, “We were slightly hesitant when deciding to outsource, as we didn’t think it would be possible for an agency to create the level of detail required when it came to writing articles for us. However, Flamingo has created such thought-provoking, relevant, and technical articles by putting time and effort into research and by spending time interviewing our engineers. This content has generated instant leads and conversations from LinkedIn, something we assumed would take a long time to crack.” The business prides itself on its versatile approach, taking the time to understand clients and what makes them unique. Unlike competing agencies, Flamingo works with a small number of clients to ensure that every client receives the attention they need to thrive. Its expert team is trained across all areas of marketing and continues to develop their knowledge and skills to deliver the best possible result for clients. Flamingo has received our awards for this year’s Best Marketing Agency – West Midlands and the Corporate Vision Work Environment Award. The business attributes its success to its diligent staff and the company values they live by. The team is dedicated to building strong relationships with their clients and each other, celebrating successes with regular socials and team lunches. Flamingo has introduced an employee happiness score so that Emma can identify what motivates her team. The business’s most recent score was 9.8/10 which has helped Emma see which staff members require additional support. Flamingo’s ‘star of the quarter’ allows each member of the team to vote for their chosen star, who receives a personalised present from Emma. When recruiting new talent, Flamingo looks for individuals with the potential to succeed and the desire to develop their marketing skills. Not all of the team began as marketers, but all possess a hardworking attitude and an enthusiasm to learn. To remain abreast of changing market trends, the business ensures that its staff continue to develop their knowledge. The team regularly attends events by other experts in marketing and business growth. Emma has introduced a book club to encourage the team to expand their knowledge on self-development, business strategy, and marketing best practices. Lastly, Flamingo has invested in three different learning platforms that allow employees to remain updated on the latest marketing trends to support their clients. Over the last two years, Flamingo’s turnover has grown by 46% and the team has expanded to include two new staff members. The company is currently on track to grow by another 30% this year. Flamingo’s objective is to keep the business small to provide a personalised service to a select number of clients. With a unique approach to marketing, the team can build strong relationships with clients and invest the time to deliver measurable growth. During 2023, Flamingo won three awards: Most Outstanding Marketing Agency – Warwickshire, Best Marketing Agency – West Midlands, and CEO/Director of the Year – Warwickshire. The company works hard to foster a positive work environment that celebrates its team’s accomplishments. Employees work hard to meet the requirements of their valued clients and continue to provide them with successful marketing strategies that increase brand awareness and generate growth. With its range of bespoke services, Flamingo is committed to creating value for businesses and tailoring marketing strategies to the evolving needs of its clients. Flamingo Marketing Strategies has received our awards for this year’s Best Marketing Agency – West Midlands and the Corporate Vision Work Environment Award. Contact: Emma Sansom Company: Flamingo Marketing Strategies Ltd. Web Address: www.flamingostrategies.co.uk
Global Business Awards 2023 7
Best Corporate Learning & Personal Development Organisation 2023 – South Africa One particularly noteworthy area specialised in by Grow Right Edge Solutions is the securing of recruitment and employment for learners with disabilities. To this end, the company has proudly undertaken an array of interventions in this area, partnering with such multi-national organisations as Hub Parking Technology, Niterra, Bidvest Bank, WSP, Kuehne + Nagel, and Hudaco, to name just a few. When it is not busy implementing large-scale change in industry, Grow Right takes pride in consulting with organisations on vital areas such as corporate culture, strategy, team performance, disability awareness, diversity, equity inclusion, and belonging, successfully bringing companies up to speed with the modern way. What really serves to separate the business from others in the field is its extensive understanding of human behaviour, offering obsessive attention to detail as a result of the company’s status as certified enneagram practitioners as well as master neuro coaches in a broad range of brain integration techniques. It is this unique ability that allows for the nurturing of client relationships that are impactful and sustainable, ultimately inspiring trust from the excellent service and quality delivery that every client is sure to receive. Further driving success is Grow Right’s adherence to its values and overall mission across every element of the business, with these values comprising compassion, creativity, courage, and coherence, and each of these are demonstrated to the highest calibre. Grow Right sees its mission as something more, with Michelina referring to it as a “higher purpose”, one that entails having the courage to take on complex challenges, creatively developing the next generation of connected leaders that will serve to curate a bright future for South Africa. Upon tackling new projects or beginning working with a new client, Grow Right’s strategy is a success-driven one, revolving around its commitment to provide bespoke and personal solutions to clients, as well as transparent communication, in what Michelina calls an “unwavering dedication to excellence.” Any new journey is initiated through the conducting of a comprehensive assessment of needs, thus allowing the company to garner a greater understanding of what unique challenges and expectations the project is likely to hold. From there, clear goals are set, and milestones and objectives are effectively managed to assure clients that things are heading in the right direction. The company’s aforementioned dedication to transparency is paramount and displayed throughout an undertaking, with a clear and open line of communication fostered every time. Aware that circumstances change in this ever-evolving landscape in which we find ourselves, Grow Right remains agile and flexible, underpinning its commitment to building trust by consistently managing client expectations and adapting to changing needs. Moreover, the organisation happily offers post-project assessments, with these empowering the team to refine any elements of its processes that may need adjustment, once more ensuring client satisfaction is achieved across the board. Michelina often tells the team, “We do not chase our competition, we chase impact”, and this ultimately serves as Grow Right’s approach to managing its standing with industry competitors. Nevertheless, it does possess a keen edge that separates it from the rest, and this is the unrivalled breadth and depth which it covers to promote change on both an individual and company level. This, combined with an unmistaken and deep-rooted passion for the work that it does, the clients it has garnered, the one-of-akind team it has nurtured, and the lives it changes, make Grow Right the only viable solution for learning and personal development. As the clear embodiment of change in its region, the company operates well beyond its comfort zone, and when asked what they do, Michelina Bolstered by more than 14 years of experience in the fields of learning and personal development, South Africa-based company Grow Right Edge Solutions is acutely aware of the challenges organisations face in a modern setting, and strives to help them in fostering progressive, impactful, and sustainable learning solutions, thus enabling them to remain up to date with the freshest technology and any changes in learning behaviour reflected by the wider sector. Primarily, this is achieved through the implementation of solutions that are tailored to client needs and impactful at every touchpoint. All training programmes and initiatives that are delivered are compliant with BBBEE (Broad-Based Black Economic Empowerment) requirements, and positively contribute to an organisation overall. We speak with Michelina De Benedictis, in order to learn more about the company and its award-winning solutions.
Global Business Awards 2023 9 always responds with, “we make magic happen!” Driven forward by unique and powerful methodologies which cement the foundations of its noble work, the team gladly inspires behaviour change at every turn, delivering demonstrable results that drives business forward. Michelina explains, “We are an organisation that never arrives but [is rather] continually learning, growing, and lifting others as we rise.” With an innate knowledge of learning and personal development to boot, it is no surprise that Grow Right’s leadership team have cultivated an internal culture that is very much defined by its values. This has extended to the adopting of “L.O.V.E. layers”, an acronym for Layers of Valued Expertise, an umbrella term that favours such qualities as gratitude and connectedness. Furthermore, open-mindedness, curiosity, and a laser-focus is sought out, as well as dedication, courageous leadership, integration, trust, and balance, with these again being extensions of the company’s governing values. In regard to the leadership team that Michelina herself is apart of, they similarly strive to expand and grow, making sure that the methodologies and leanings the company has implemented filter down throughout the organisation, reaching teams and suppliers. For the team, consistency is essential in their day-to-day operations, and when they recruit talent, consistency is too key, along with the same passion, attention to detail, accountability, curiosity, adaptability, and authenticity that the wider organisation has become famed for. When it comes to the future of Grow Right, Michelina and the team have a saying, “explore, experiment, experience, expand – we are movement.” It is this ethos which is largely governing the company for the foreseeable future and has also led to the launching of a sister organisation, Hilarion Global. In a similar vein, this endeavour is built on likeminded cornerstones and values, with this new organisation offering a comprehensive digital and online learning platform that is centred around three distinct pillars of business and 12 elements, with the end goal being to reach one’s highest self and access the optimal state of wisdom. Hub Parking Technology CEO Barney Beukes has been a client with the organisation since the very beginning, and as an esteemed mentor and entrepreneur himself, the praise he affords Grow Right serves only to solidify their claims. He states, “there is tremendous energy when dealing with Grow Right Edge Solutions, a small medium enterprise that doesn’t look at how big the problem is, they rather look at what must be done to change the world, which is massive in today’s world and economies. […] I believe this small medium company found a magic bullet to help companies understand their people, touch their lives and make them believe they can change the world to become a better place.” Ultimately, as a result of its boundless pursuit of personal mastery, corporate development, and neuro coaching for clients, Grow Right Edge Solutions has successfully established itself as an industry frontrunner, and an organisation that is committed to making the world a better place. With these qualities in toe, the company is more than worthy of this award, championing it as the definitive pioneer in the field of learning and personal development. Contact Details Contact: Michelina De Benedictis Company: Grow Right Edge Solutions Web Address: www.youredge.co.za Contact Email: [email protected] Global Business Awards 2023 9
Best Tech Solutions Company 2023 – Brazil & LATAM A proud Brazilian company that specialises in technology solutions spurring on the digital transformation of industry, Totalpower USA LLC is committed to creating value for its customers, solving problems, improving processes, and ultimately reducing costs. Serving a diverse range of segments across industry, the business is proud to have a strong presence across the Latin America. Spurred on by its motto, “innovation with results”, Totalpower uses cutting-edge technology to demonstrably improve and streamline the technical, financial, and security efficiency of companies, generating solid results for itself, its partners, and its customers. One of the key solutions offered by the company is its range of rugged tablets and smartphones, with these robust pieces of kit allowing for the built-in technology to operate at maximum efficiency in areas with tough environmental or working conditions, thanks to a rugged design. Each of these available devices can help with increased productivity, maximum safety, time optimisation, and cost reduction. Every component of this truly rugged hardware has been meticulously researched, selected, and crafted to effectively operate in the most challenging and diverse atmosphere. Following on from these hardware solutions is industry-leading software services, with a variety of tools available which support the digitisation of processes, with a particular focus on delivering digital transformation and elevating Industry 4.0, or the “fourth industrial revolution”, which specifically focuses on vertically integrating processes, to new and never-before-seen heights. Spurred on by an innate drive to source technologies for this new revolution, the team also carries out a series of specialised projects, with these bringing together different research and development methods for the purposes of speeding up advancements in the field. TotalPower has a wide portfolio of special hardware for industry 4.0, which can be purchased or rented follows: - Smartglasses rugged and for Intrinsic Areas. - Smartphones rugged and for Intrinsic Areas. - Smartwatches rugged and for Intrinsic Areas. - Scanners rugged and for Intrinsic Areas. - Thermal cameras rugged and for Intrinsic Areas. - Tablets rugged and for Intrinsic Areas. - HeadSet With Bluetooth communicator rugged and for Intrinsic Areas. - Headset VR - VR Gloves - Industrial Routers - Satellite antennas TotalPower offers several solutions to support the digitalization of industry 4.0 processes, which are as softwares follows: - Virtual 360º Training - Electronic Report - Remote Support with Augmented Reality - Visual Picking for Logistics - Digital Workflow - TotalExpert - Digital Twin with 3D AR Animation - PowerView - Digital Solutions Integrator - TaskFlow - Visual Task Flow With a team specialized in industry 4.0, we support everything from diagnosis and implementation to ongoing support of the solution. TotalPower is a specialist in industry 4.0 and its team of experts can develop special projects, based on the specific needs of each industry operation. - Augmented Reality - Virtual Reality - IoT iIntegration - Big Data - Artificial Intelligence - Cloud Computing - Software Development - Application Development We combine the most diverse disruptive technologies to increase productivity gains through digital transformation. The final area of specialised services which Totalpower offers its customers is Elepower, with this offshoot offering a plethora of energy solutions that guarantee efficiency, full-compliance, and strict standards across the execution of all projects that it undertakes. Such technologies offered under this banner include vehicle smart chargers, primary key automation (ATS), primary cabin, engine generator sets, SPDA, industrial electrical installations, electric and solar panels, and UPS. All of the above services are offered with quality and care, bolstered by an ability and keen sense of urgency that can kickstart a business on the path to prosperity. Thanks to its far-reaching ambitions and status in many countries worldwide, Totalpower successfully creates and maintains jobs and opportunities for the local communities in which it works, empowering individuals and areas through funds and teaching local people the necessary With solutions provided across the US, Brazil, LATAM, and Europe, Totalpower USA LLC proudly offers hardware, software, and consultancy services that unlock the ability for the most complete and dramatic digital transformation through the use of industry leading XR (AR/ VR/MR) devices, reaching smartphones, tablets, smartwatches, and industrial routers across a host of markets. Industries serviced by the business include the automotive, oil/gas, mining, heavy machines, healthcare, and education industries, among others. Since the company services a range of markets in an array of countries, support is available in several languages and bolstered by extensive development teams, ultimately combining to create a stellar ROI on a client’s innovation through tried and trusted methods. We speak with Fabiano Freitas, who sheds more light on the company’s award-winning technology solutions.
Global Business Awards 2023 11 Being based in an industry that is highly competitive, Totalpower is acutely aware of the necessity of remaining head and shoulders above the rest, and to this end, has adopted some choice strategies to cement its place at the forefront. As Fabiano explains, “we believe that the business needs to be good from both sides, we want to create results for our customers.” skills that will allow them to thrive in the ever-evolving landscape of industry today. Driving this ambition forward is a series of core values, with four umbrella terms and their contents all equally contributing to the stellar reputation that the company has established on a global scale. The first of these umbrella terms is excellence, which for Totalpower, extends to include agility, quality, cordiality, and professionalism. Second is integrity, and this encapsulates loyalty, truth, and transparency, closely followed by teamwork, bolstered by the aims of going above and beyond and always striving for delivery. Finally, there is a keen emphasis placed on commitment, such as its importance in a working environment and constantly exceeding customer expectations. Through these choice elements, Totalpower has fostered a focused and honest culture that allows it to deliver stellar results time and again. When it begins work with a new client, the company immediately sets about understanding their every need, and following on from this, a pre-sales team of dedicated experts detail the best hardware and software solutions for that customer’s needs, ensuring their every request is upheld and catered to. From here, Totalpower deploys its sales team, who make it their mission to tirelessly give support and offer world-class training on a consistent basis to all of its clients across the board. All of this is bolstered by the team’s firm belief in their ability to use mixed, augmented, and virtual reality to drive Industry 4.0 forward, and provide increased productivity, safety measures, time optimisation, and cost reduction. Being based in an industry that is highly competitive, Totalpower is acutely aware of the necessity of remaining head and shoulders above the rest, and to this end, has adopted some choice strategies to cement its place at the forefront. As Fabiano explains, “we believe that the business needs to be good from both sides, we want to create results for our customers.” This ultimately serves as the business’ guiding principle, and by effectively utilising its people to sell technology, customise projects, and work closely with customers to nurture this innovation, its offerings are unique and refreshingly simple in an increasingly complex and faceless market. With the customer-centric approach Totalpower has adopted at the heart of its operation, the company always establishes lasting communication links with its customers after the sale of its solutions, and the team have invested a lot in their systems to help them control these follow-up communications effectively. The methods taken here are proactive, and this ultimately encapsulates the company as a whole. For this reason, everybody who works at Totalpower or is seeking employment with the organisation, must be in possession of a proactive attitude, and be willing to use the skill and knowledge development tools on offer to further hone their craft and uphold the company’s excellent standards. Looking ahead to what the future is set to bring, Totalpower has recently opened its first branch in Europe, and on the back of this, is looking to expand its operations on a global scale, enabling the copy and pasting of its solutions for maximum impact in other regions, garnering customers pre-established means that have already proven success. Fabiano details the reason for Totalpower’s growth, “Totalpower today is growing because we have good partners, customers, and [an excellent] team.” By keeping its focus steady on creating customer value, the company is sure to continue to conquer the market well into the future, and thus is more than deserving of this award. Contact Details Contact: Fabiano Freitas Company: Totalpower USA LLC Web Address: https://www.totalpower.com.br/
Online Digital Services Agency of the Year 2023 - Libya Ebtekar Information Systems empowers its clients to start building the products that their customers want and is confident that people across the board will love the work that it carries out. Although the company’s heart and headquarters are situated in Tripoli, Libya, the influence the business has reaches across borders, and a strategic presence can be found in the company’s Dubai branch, thus cementing this claim. The ever-expanding team of professionals which the company proudly possesses continually serve clients with unwavering expertise and dedication, paving the way for Ebtekar’s present and future. Starting out with humble origins, it was 2012 when the company began to hit its stride, with the establishing of its VAS and mobile services department, which subsequently received a license from the Libyan Telecom Authority, before the business signed VAS agreements with two mobile operators, Libyana Mobile Phone and Almadar Aljadid. Since then, the business has progressed from strength-to-strength, providing stellar VAS and SMS services to subscribers from a host of different networks. Once it had successfully dominated Libya’s SMS market and was responsible for more than 15 million sent SMS’, Ebtekar set about developing its own direct carrier billing platform, providing these DCB integrations and subscription services into its content, apps, and to third party partners. This all officially commenced in 2018, and it was not long after that the company had already acquired a more than 65% market share on both of the mobile operators with which it closely works. The five years that followed brought similar successes, and another milestone was reached in March 2023, when Ebtekar signed an exclusive agreement with its mobile operating partners, Libyana Mobile Phone and Almadar Aljadid, with both networks naming the company as its master aggregator for DCB. 2023 has also yielded the unveiling of Ebtekar’s own aggregation platform, Connex, following a year of development. This platform brought with it many advanced features, and on launch was the only sole-owned Libyan platform of its kind. Following its release, revenue was increased, and more people from around the world were afforded the opportunity to connect to operators in the country in a streamlined manner. Like-minded success has also stemmed from the company’s partners as a result of their prosperous relationships, with Almadar Aljadid’s DCB revenues seeing a significant increase beginning in April 2023, at one point even exceeding 100%. Yet another example of the organisation breeding success is its digital transformations department, which has been working on developing platforms and digitising entities since 2022, implementing many of these projects earlier this year. July 2023 also saw the company be assigned a huge eVisa project on behalf of the Libyan Post and Telecommunications Holding Company. With the above representing just a few of Ebtekar’s triumphs over its 15year history, the company also delivers a host of other services comprising of tailored solutions that exceed the needs and expectations of clients. Whether one is looking to boost website performance, develop a cuttingedge smartphone application, or reinforce cybersecurity measures, Ebtekar Information Systems is there to assist in the maximising of benefits brought about through digital transformation, empowering its clients to thrive in the constantly shifting digital business landscape of today. The root of this success can be traced back to the company’s excellent approach to client service, which begins by sitting down with a new client and fully understanding their needs, before a vision is proposed, and perhaps best of all, a long-lasting friendship forged. Also contributing towards the company’s competitive edge in the sector is its self-developed platform and systems, which are all carried out in-house by an expert team that has been accumulated over the past 15 years, with each member possessing unbridled dedication and excellence in their respective fields. On the back of this, Ebtekar recognises the importance of ensuring that the internal culture developed at the business is a positive one, and an atmosphere is created that allows for team members to grow personally and professionally. When it comes time to recruit new talent, Muaad explains, “we look for the ambition, the will to do the best, and [we] do our best and invest in our team.” To this end, a development team has been a staple of the company’s offerings to prospective employees for more than 7 years, ensuring that staff are empowered to do their best and always strive for greatness. As the team is the driving force behind the business, this diverse and passionate group has the key responsibility of realising the company’s vision and upholding its core values. The first of these values is devotion, as Ebtekar remains driven to offering the most efficient methods for its customers and employees well into the future. Second is dynamism, with the company always looking for new ways to improve the business, while simultaneously providing the best possible service to its customers and consistently exceeding expectations. Lastly, drive serves to govern Ebtekar’s desire to constantly more forward, proactively researching and innovating. With these values in-toe, the company consistently strives to attain its mission every single day, which is ultimately to assist businesses in the digital transformation of their enterprises, making the most of modern technology in order to promote the highest level of success. By choosing Ebtekar, clients can help make this mission a reality, as their goals will ultimately become the company’s goals, and the team are dedicated to helping its clientele achieve these in an efficient and effective manner. Further bolstering this claim is a proven track record, customised solutions, transparent communication, a timely delivery, cost effective solutions, and dedicated support throughout the process. Through its host of industry-leading solutions, Ebtekar Information Systems has remained at the forefront of Libya’s technological revolution and has established itself as a true pioneer in the sector. The future looks bright as the business continues to expand, evolve, and thrive, with Muaad telling us, “We are planning to increase our revenues by 50%”, highlighting the true dedication had by the team to spur on empowerment in the digital services sector. As a result of all of these factors, the company is more than deserving of this award, serving to celebrate its continued successes in the field, success that is sure to continue well into the future. Contact Details Contact: Muaad Ghdamsi Company: Ebtekar Information Systems Web Address: https://www.ebtekar.ly/ Since its founding in 2008, Ebtekar Information Systems has served as a premier web developer and IT service provider in Libya, proudly boasting its status at the forefront of the company’s IT and telecommunication revolution. Over the past 15 years, the company has successfully evolved, adapted, and expanded, maintaining its reputation as one of the sector’s most trusted names throughout. With more than 45 team members, 50 completed and implemented projects, and 200 clients worked with, Ebtekar Information Systems remains steadfast in achieving its vision of becoming leaders in the fields of communication, information technology, and digital transformation, leveraging Libya’s expertise and knowledge in the sector. We speak with Muaad Ghdamsi, who tells us more about the company’s excellent services and commitment to its craft.
Global Business Awards 2023 13 The photos are taken from our participation in Taqniya 2023, the annual telecom and it exhibition in Libya on November 2023 Global Business Awards 2023 13
Most Sustainable Pallets Manufacturer 2023 - Germany Based in Hamburg, Germany, Paletten-Service Hamburg has been a pioneering force in logistics, pallet repair, and pallet trading for over 50 years. Every year, the business delivers more than 10 million pallets safely and on schedule. Its expert team examines clients’ requirements and uses modern structural analysis programs to develop the optimal load carrier for their application. Paletten-Service Hamburg produces and stores large quantities of load carriers throughout Europe. With six fully equipped production sites and an international partner network, the business delivers EPAL-certified products and special load carriers to suit individual customer requirements. The Paletten-Service Hamburg Group consists of several family businesses, including Lagerhaus Harburg Spedition GmbH (a storage service provider), MAVO Hamburg GmbH (for workwear and protective clothing), YELLOG Logistik GmbH (for freight forwarding and full-load transports), and PaLog. Paletten-Service Hamburgs’ comprehensive service includes delivery, purchasing, sorting, repair, disposal, and quality management. The company buys clients’ surpluses of standard load carriers, repairs pallets, and disposes of any waste wood. With a fleet of 30 large-capacity trucks, an extensive network of depots, and sizable quantities of stock, Paletten-Service Hamburg can supply clients with their order at their desired location within 48 hours. With in-depth knowledge of logistics and trade, Paletten-Service Hamburg develops bespoke load carrier solutions for clients’ unique needs. It is the business’s objective to save customers time and money with its optimal solutions. To support an efficient supply chain, businesses require reliable load carriers, which are often only needed for a certain length of time. The PaLog pallet logistics system allows clients to rent and exchange pallets rather than buy them. The system provides clients with the necessary quantities and qualities (new, first choice, high-bay, and used) at their desired location and takes back the pallets no longer needed. PalettenService Hamburg’s system reduces the need for costly transports of empty load carriers. With its cloud-based system, clients can view their pallet stocks, make rebookings, and place orders. In order to fulfil customers’ requirements, Paletten-Service Hamburg maintains a close relationship with its customers. Each customer is assigned their own contact person who has tailored a load carrier solution to the client’s individual needs. It is the team’s objective to find the optimal solution for each customer. Sales staff monitor costs, utility, sustainability, and more to provide the best possible solutions. Paletten-Service Hamburg was the first carbon-neutral pallet producer in Germany, receiving the climate-neutral seal from ClimatePartner, a leading solution provider in climate protection for companies. The business prioritises the quality, sustainability, and satisfaction of its business partners above everything else. In the pallet industry, much is based on price, and every deal is negotiated. Paletten-Service Hamburg stands out from the competition for its commitment to quality and sustainability. In recent years, consumer demands for sustainable products and processes have grown exponentially with customers preferring to invest in environmentally responsible companies. Paletten-Service Hamburg analysed the carbon footprint of its entire value chain and found that the company released 16,718 tonnes of CO2 in 2022. Paletten-Service Hamburg is committed to pursuing sustainable solutions to reduce its emissions. The business supports two internationally recognised climate protection projects in India and has integrated solar energy into its operations to offset CO2 emissions. The company is dedicated to corporate social responsibility and creating ecological disposable pallets that positively contribute to the global economy. The team also organises charity events and supports associations within their community. For several years, Paletten-Service Hamburg has committed to supporting Hamburg families in need and promoting local artistic projects. Operating with a flat hierarchy and an open-door mentality, the business fosters a positive work environment and aims to break down barriers between departments. Employees are encouraged to be self-motivated and team players. When recruiting, the company looks for individuals who are client-focused and interested in social and environmental responsibility. By working together, the team can offer customers the best possible service and solutions to meet their business’ requirements. Looking to the future, Paletten-Service Hamburg will continue to develop sustainable practices to achieve its climate goals and produce less CO2. The company also seeks ISO 14001 certification, which will help Paletten-Service Hamburg improve its environmental performance through the efficient use of resources and waste reduction. It is the business’s mission to provide its clients with efficient and tailored load carrier solutions. Over the past 50 years, Paletten-Service Hamburg has been a pioneer in pallet repair, pallet trading, and logistics. In the future, the company aims to also be a forerunner in pallet production and pallet management throughout Europe. Paletten-Service Hamburg will continue to use its advanced technology to develop optimal load carriers for clients’ unique applications. Paletten-Service Hamburg has received a Small Business Award for this year’s Most Sustainable Pallets Manufacturer – Germany. Contact: Maxime Mönke Company: Paletten-Service Hamburg Ag Web Address: www.psh.ag Established in 1972, Paletten-Service Hamburg is a family-owned logistics company operating in the field of pallet production, pooling, and pallet repair. With six production sites and a streamlined pallet repair line, the business produces, trades, and manages transport pallets for medium-sized and large companies. Paletten-Service Hamburg is dedicated to creating green supply chains throughout Europe and providing a high quality, sustainable service for its customers. For its innovative, climate-neutral pallets, Paletten-Service Hamburg has received our award for this year’s Most Sustainable Pallets Manufacturer – Germany.
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