Modern Banking and Efficient Payments Processing with Finastra

A modern enterprise payments hub, Finastra Global PAYplus helps financial institutions modernise payments, simplify operations and compliance, and accelerate innovation. Built for scale, resilience and the real-time era, the ISO 20022-native, cloud-agnostic, multi-rail platform sits at the centre of Finastra’s payments portfolio. Following Finastra’s recognition as Best Payments Software & Solutions Company 2026 in this year’s Technology Excellence Awards, this feature explores how Global PAYplus is helping banks transform payments with greater control, flexibility and efficiency.

Finastra is a global financial services software provider trusted by banks, credit unions, community banks, corporates and financial institutions to deliver secure, reliable and mission-critical technology. Finastra combines deep financial services expertise built over two decades serving some of the largest banks in the world with continued investment in open, modern platforms.

Its payments solutions support more than 600 customers globally to deliver growth and superior customer experiences. Across its portfolio, Finastra helps financial institutions modernise complex payment environments, reduce operational friction and respond faster to evolving customer, market and regulatory expectations.

Global PAYplus is Finastra’s enterprise payments hub for financial institutions that need to centralise processing, support multiple payment types and scale securely across high-volume environments. The platform helps banks manage real-time, high-value, cross-border payments and Mass Payments through a single, configurable architecture, supporting faster time to market while reducing complexity and risk.

The need for this capability is clear. The rapid adoption of instant payments, ISO 20022, alternative payment models and cloud-native technologies has exposed the limitations of many legacy payment systems. High maintenance costs, fragmented architectures, slower processing, limited flexibility and weak data visibility can make it difficult for banks to meet rising expectations or introduce new services quickly.

By moving to a centralised payments hub, financial institutions can standardise processing, improve resilience and support growing digital payment volumes. This is particularly important for global and large super-regional banks that must compete with fintechs while maintaining control, compliance and reliability across markets.

Global PAYplus enables centralised processing for incoming and outgoing payments while supporting compliance with market and scheme requirements. Its ability to process multiple payment types through one hub can improve straight-through processing, reduce manual intervention and give banks a stronger foundation for operational efficiency.

The platform also simplifies IT and payments architecture by reducing the number of interfaces and systems required compared with fragmented legacy estates. This supports faster, more accurate data, improved regulatory reporting, lower operational costs and the ability to process millions of payments daily.

Designed to integrate with existing bank architecture, Global PAYplus supports deployment across cloud and on-premises environments. Its cloud-agnostic approach, containerisation and microservices-based architecture help institutions modernise progressively without locking themselves into a single infrastructure model.

Finastra is also extending the value of its payments hubs through AI-enabled capabilities such as exception handling, repair support and advanced analytics. These capabilities are designed to help operations teams improve visibility, reduce manual effort and make better-informed decisions across the payments lifecycle.

Radha Suvarna, Chief Product Officer, Payments at Finastra, said of the solution: “Global PAYplus is designed to help financial institutions centralise all payment types within a given market or across markets into a single solution; a solution that is forward compatible to payments evolution while meeting the scalability, security, resiliency, and business continuity requirements of institutions globally.”

“By implementing Finastra Global PAYplus, we have significantly reduced manual intervention and processing and the time it takes to process a payment. Our STP rate for domestic payments is now nearly 100%, and for cross-border, it is more than 90%, which has helped improve our customers’ satisfaction.”

– Ms. Vu Thi Xuan Tho, Vietcombank

Finastra’s payments focus is reinforced by continued investment in research and development across its portfolio. This includes Finastra OperatorAssist, recognised through the company’s inclusion in the AIFinTech100, which supports generative AI across the payments lifecycle when used with Finastra’s cloud-agnostic payment hubs.

OperatorAssist is designed for payments operations rather than generic assistance. It can interpret ISO 20022 messages, error codes and operational workflows, helping teams investigate exceptions, understand issues and receive guided repair recommendations through a payments-aware interface.

This matters because even when straight-through processing rates are high, banks can still spend disproportionate time on the small percentage of payments that require investigation or repair. As volumes grow and new rails and regulations are introduced, reducing this operational burden becomes increasingly important for scale.

By combining AI with human-in-the-loop, analytics and payments-specific intelligence, OperatorAssist helps streamline exception management and simplify day-to-day payment operations. For financial institutions, this can support better efficiency, improved responsiveness and stronger operational resilience.

For Finastra, payment modernisation is not merely a technology refresh but a long-term strategic investment to drive the right business outcomes for our customers. As Radha Suvarna notes, “the banks that will benefit most from modernising payments are those who view it as a strategic priority to drive business outcomes including lowering Total Cost of Ownership, accelerated revenue growth through differentiation, improve operational efficiencies and improve risk and resiliency – as opposed to a one-off upgrade to their technology.”

That perspective is central to the value of Global PAYplus. By treating modernisation as a platform investment, banks can launch services faster, respond to customer expectations more effectively and build the resilience needed for continuous change.

Hundreds of institutions globally already rely on Finastra to support financial services technology. As payment ecosystems continue to evolve, Finastra is expanding its payments capabilities across AI, new payment models and emerging technologies to help financial institutions remain ready for what comes next.

Named Best Payments Software & Solutions Company 2026 as part of the Technology Excellence Awards, Finastra continues to demonstrate the role modern payments technology can play in helping banks simplify operations, improve resilience and create room for innovation. Global PAYplus is a clear example of that focus: a scalable, configurable enterprise payments hub built for the demands of modern banking.

To find out more about Global PAYplus or Finastra’s wider portfolio of financial services solutions, visit the company website below.

Contact Details

Contact: Larisa Alexandra Ciobanu

Company: Finastra

Web Address: https://www.finastra.com/