Creating a great customer or user experience isn’t just about how the product’s quality or how it works, it’s about the entire experience you’re able to create for the customer – right from the moment they check out your product to when they run into an issue that needs clarification or fixing.
People don’t like to be kept waiting – whether it’s to receive their product or service or get an answer – the world is now accustomed to getting what they want when they need it (thanks to the internet), so having to wait for 4-6 hours to get a response can be seen as a huge minus, especially if your competitors get back to them within the hour.
That’s why email autoresponders come in handy – because even if you can’t have someone manning the desk 24/7, you can at least have a bot fill in for you when you’re away and get back with a personalized message as soon as possible.
That’s why we’ve made a list of the potential autoresponders you could consider using for your business, since these happen to be one of the best in the market up until now. Without further ado, let’s get started!
ConvertKit is a tool that helps you automate your email communication and marketing, including the ability to respond to customers on time.
Even if you’re a small team, it’s worth creating automated responses for general queries—that way you can always deal with customers who have specific problems personally. Here are some of the pros and cons of this product:
Pros:It comes with a 14-day free trial (without credit card details), which means that you have two weeks to test the product and see if it works for youYou get upto 30 landing page templates so you don’t have to build a new design from scratch – you can just customize this!Cons:You need to refer a friend in order to be able to access the features of the free plan. After the 14 day trial period, you won’t be able to automate emails anymore in the free plan.
This product is incredibly popular and well-known in the marketing community. With that said, there are many benefits as well as some downsides to using this platform:
Pros: It has over 300 app integrations and also has customized templates .It can also work as a CRM tool in case that’s what you’re looking for. Cons: The free plan lasts for 30 days, after which you’ll have to pay for more features. The product is on the pricier side.
Let’s face it – autoresponders can be a handful, especially if you’re new to the tool and don’t know how to navigate around it. Most of these tools come with many features that involve tracking and documenting the success of your campaign or email (which is great!), but it can be difficult to understand how the product works for a newbie. If this sounds like you, you should check AWeber’s tool for businesses. It’s an autoresponder that’s super easy to use and navigate.
Here are some of the other pros and cons you’ll notice in the product:
Pros: Most of the companies that use this product love it because of the number of integrations it has – which includes PayPal, Unbounce, and OptinMonster. The reports you get here help you understand what your customer wants and expects – right from the number of clicks, number of emails that are opened, and how much the customer engages with your messages – you’ll be able to visually keep track of all the right numbers to up your game. You can schedule messages to show up at exactly the right time – for instance, when a customer signs up, when an account has been dormant for way too long, when there’s an item that’s been in the cart for a few days, and so on. Cons: The free trial lasts for 30 days, after which you will have to purchase a plan to get full access to all the features. It’s on par with some of the industry leaders since it has been around for many years now – this means that the cost is slightly more expensive than other products in this niche, however, you also get access to more features than you would elsewhere.