MyTaxFiler® provides clients with top-quality tax and consulting services. Recently, Sudhir Pai was selected in Corporate Vision’s CEO Awards 2018 where he was selected as the CEO of the Year 2018 – USA. Following his success in the awards, we profiled MyTaxFiler and caught up with Sudhir who provided us with a detailed insight into the outstanding services the firm consistently provides to their clients.
Established in 2008, MyTaxFiler is a tax & accounting firm which was founded by Sudhir Pai & Supriya Pai. As a CPA with over twenty-five years of experience in finance, tax, and accounting, Sudhir Pai, with the constant support of his team, has taken MyTaxFiler from a growing startup to a trusted global brand.
Today, MyTaxFiler is a globally trusted ISO & BS7799 certified, one of the fastest growing brands which employs hundreds of people working from 16 offices in both the US & India. Going into further detail about the firm, Sudhir begins by informing us of the areas in which MyTaxFiler, as well as the clients that they serve.
“Here at MyTaxFiler, we specialize in tax compliance for individuals and businesses. Specifically, we help individuals with their tax returns, tax planning (especially for high net-worth individuals), FBAR & FATCA Compliance, ITIN preparation, Notice Representation, IRS Amnesty, Estate Planning, Wealth Planning etc. For businesses, we assist with entity formation, bookkeeping, payroll management, corporate compliance, CFO services, tax planning, and tax returns.
“As for those we serve, we work alongside clients with W2 income and business income, and wetreat them equally, providing each and every single individual the same level of high-standard service. Similar to other businesses within the sector, we are moving beyond brick and mortar. It is no longer about calling people up and trying to sell ourselves, instead, we are adapting and adopting to the new changes and developments within the industry.
“Recently, we moved online with our marketing, and routinely organize seminars and webinars on tax compliance and wealth planning. We leverage social media strategies such as live videos and use Google to reach our audience. In addition to this, we blog regularly on MyTaxFiler. com to raise awareness and educate our clients. This also helps us add value to our clients throughout the year, and not just during the tax season.”
Throughout the years, the team at MyTaxFiler have achieved numerous accolades and milestones. Sudhir believes that the firm owes its success to the dedication that their people put into their work, as he further explains.
“At MyTaxFiler, we have accumulated and built a qualified team of expert professionals to help us get one step closer to success. One of our biggest milestones to date was reaching the 10-year mark of being in business. This incredible accomplishment was achieved due to us having a team that collectively believes in the idea of hard work, discipline, and strong work ethics. “Currently, we have a team of 200 plus employees with in-house CPAs and Enrolled Agents, whose technical knowhow ensures that the firm keeps churning out consistently successful results.
“Our mantra is simple – Keep the customers happy , and success will automatically follow. We take great pride in the strict processes and standard operating procedures which we have set up to ensure that we deliver a positive client experience.”
Working behind the scenes to ensure that deadlines are met, and goals are achieved is the dedicated, passionate team of talented individuals who form the backbone of MyTaxFiler. When discussing the internal culture, Sudhir is delighted to highlight the significant role the team plays in the overall success of the award-winning firm.
“The success of our firm is largely accredited to the hard work of our exceptionally talented team. We have a team of CPAs and Enrolled Agents who work tirelessly around the year, adjusting to different time zones, and meeting tax deadlines. Tax filing itself is a demanding and challenging job, and the team has never failed to meet a target. We have a strong HR and Finance backend managed seamlessly by Supriya Pai, who makes sure we have a great, reliable team in place and cash flows are balanced to avoid the all-toocommon financial stress SMEs face. Anand Palanisamy, our Head of Operations and Technology, is another crucial cog in the wheel – he ensures that all parts of our systems are operating with utmost efficiency, and there is a secure, technical infrastructure in place to deal with our clients’ confidential information.
“In addition to this, we also plan team dinners, outstation trips, etc., to unwind after an exhaustive tax season. This helps team members recharge their batteries, feel motivated and refreshed, and prevents burnout.”
Bringing the interview to a close, there are many challenges within the industry currently. As a qualified tax professional, you need to be updated with the latest reforms and regulations. It requires a keen mind to navigate the myriad complex statutes and interpret them correctly. For MyTaxFiler, Sudhir reflects on one of the challenges which the firm are currently facing.
“One of our most difficult challenges which we face is meeting tight deadlines without burning ourselves out. Our CPAs have to be on call 24×7, as a result, our phones are constantly buzzing. We must stay on top of all our clients’ requests, which means that the scene is quite hectic and back-breaking. It is important to find the right work-life balance to give our best at our workplace, without sacrificing our personal lives.”
Looking ahead to what the future holds, the growth of an enterprise is never a one-time event. Sudhir signs off by revealing the exciting plans which lie in the pipeline for the team at MyTaxFiler.
“Moving forward, the team here at MyTaxFiler will focus on the following: a) Operational Improvements: As rapid advancement and innovations in technology continues to define this era, businesses too need to adopt the latest trends in order to progress and evolve. As such, you cannot afford to play catch-up. Thus, we continue to strengthen our digital engagement through the adoption of the latest technology.
“We place a very high focus on operational efficiency and being up-to-date with all the latest regulatory changes; which is why advanced training sessions have already been implemented.
“Franchisee Support: To provide comprehensive, reliable backend support to our franchisees and to help them improve their revenues, we have:
• Provided access to CPAs and EAs in all local offices
• Encouraged Participation in Supriya Pai, EA: C-Founder & Director of HR & Finance local events, conventions, and seminars
• Allocated joint and shared advertising budgets for increased branding and to create a stronger sales pipeline
• Integrated tax preparation with value added services such as financial planning, retirement planning, estate planning, and insurance planning
“Ultimately, we are committed to making our franchisees successful and plan to leave no stone unturned in that process.”
Headquarters: 4512 Legacy Drive # 100, Plano, TX 75024