Energy trading career specialists, SEFE, have shared expert advice on how to develop a high-performance culture in the workplace, from displaying clear company values to improving customer engagement. 

Developing a high-performance culture in the workplace requires effective leadership, engaged employees, and a willingness to change. So, we believe there are five key things to think about when driving your team towards this culture.

1. Be clear on your values

Company values are the guiding principles that determine what you do and why you do it. As a result, clearly established and communicated values can play a vital role in the overall success of your business.

2. Create a positive work environment

The power of positivity is often underestimated in the workplace. Employee recognition and an overall positive culture can have a huge impact on morale and, in turn, employee retention.

Successful leaders should provide ample training and development opportunities to allow for team growth. You can also invite input from your employees by asking what will help them do their job to the best of their ability.

3. Open up the lines of communication

Fostering an environment that encourages open and honest communication could be one of the best things for your business.

Ensure staff at all levels can give their insights, opinions, and feedback, rather than keeping all the decisions amongst the higher echelons of the business hierarchy and missing valuable opinions. It’s also important to take all feedback seriously and make changes where necessary.

4. Engage with customers

Connecting with customers is key to the success of any company. You may think you have a handle on what your customers need but, without engaging with them, how can you really know?

Prioritise customer engagement from the ground up and find out what your customers need. A customer-centric approach can be implemented once your team has a better grasp of customers’ needs. Not only will this increase employee confidence and sense of belonging, but it can also help align them with the company’s values.

5. Make changes one step at a time

Making huge changes too quickly can overwhelm your team and operations. Instead, a slower approach can be better. Start with the basics and collectively agree what matters most. If team morale is low, for example, attempt to inject positivity into your management style and encourage open communication. It’ll be much easier to take the next step if employees are feeling empowered.